Windows 10 experiences issues in the lock screen yet allows booting into safe mode.
Windows 10 experiences issues in the lock screen yet allows booting into safe mode.
I've shared a video about my experience with a Dell Inspiron 7567. Over the last few months, I've faced issues with gaming performance. After consulting Dell, they recommended a system reinstall and checked my setup. Despite these changes, my PC didn't improve. They then upgraded my motherboard, graphics card, and cooling fans. Still, gaming performance remained poor. They suggested using Intel Extreme Tuning Utility and adjusting the core voltage offset to -0.100. I recorded the problems and followed their guidance.
After a few attempts—running SFC scans, cleaning up files, and reinstalling Windows—I still encountered issues. Eventually, I decided to perform a full OS reinstall. I had two storage options: a standard 1TB HDD and a 256GB M.2 SSD, with Windows installed on the SSD. After formatting the C drive, I carried out a clean install.
The first reboot showed some errors, but after a second clean install, the SFC scan reported all files were fixed. A reboot then confirmed no integrity issues. Once updated to Windows 10, the process was smoother, though changing power settings to high performance caused crashes repeatedly.
This led me to investigate further. I tried the Intel Extreme Tuning Utility steps again and noticed they helped stabilize the system. After that, the PC started functioning properly in Safe Mode without crashes.
If you're facing similar issues, consider checking your BIOS settings, ensuring your motherboard drivers are up to date, and verifying that your power settings aren't overly aggressive. Also, running a full hardware diagnostic might reveal deeper problems. Let me know if you need more specific advice!
Here’s a clearer version:
Can you all help me figure out if the issue might be with the motherboard or the power supply unit inside the laptop? I’ve been using safe mode and can’t diagnose further.
I didn't mention over- or underclocking, but as the Dell support mentioned, you can try undervolting and other voltage adjustments. Using XTU changes those settings to BIOS instead of Windows. I'm a bit confused now. If we follow events in order, you performed a system refresh and then adjusted the voltage (without undervolting). After that, problems appeared, so you accessed Safe Mode but not normal mode. The main question is whether the BIOS was reset or not—it's not the power supply unit, but more likely the motherboard. So, contact Dell support again.
after the problem began, I performed a system reset and tried using it normally. I started with my PC and the issue repeated. Following DELL’s instructions, I reinstalled Windows and all drivers, then used the XTU tool to adjust the core voltage offset to -0.100. Despite these changes, the same issue continued to occur.