WiFi/BT problems with the ROG Strix X570-E Gaming WiFi II (W11)
WiFi/BT problems with the ROG Strix X570-E Gaming WiFi II (W11)
I recently faced problems with my previous motherboard and switched to this model. It resolved most of my concerns, except for some difficulties connecting WiFi and BT. I managed to get it working on a single boot, but later I encountered BSOD errors. Those were fixed by turning off WiFi and BT settings in the BIOS.
I’m wondering if the issue lies with a faulty E-key module or if it was improperly installed during factory setup. Since removing the board is difficult, I’m curious whether there are other causes besides a defective or incorrectly seated module. While I’d prefer to return it for replacement, it’s my only functional motherboard now. Everything else seems to work fine, so ordering a new E-key module might be easier than dealing with an RMA.
I’ve tried the drivers available on Asus’s site and discussed solutions on MoKiChU forums. The WiFi drivers often freeze the system, while BT drivers install but don’t activate BT properly. In Device Manager, the WiFi card appears correctly, but the BT module shows up as a random USB device—no BT device is listed for installation.
I used to use an Asus add-on card with an Intel chipset, but since I’m wired and need BT specifically for my Xbox controller, I might just wire it in or buy a dongle temporarily.
Other questions: I remember the MediaTek chipset I had before, but I can’t recall it clearly. How could someone determine that? It seems possible with the right drivers, even on older Intel chipsets—especially if WiFi and technologies offload tasks to the CPU.
Noticing BT appears as a random USB device while Wi-Fi drivers freeze raises concerns. If reinserting isn’t possible, swapping in an affordable E-key module like Intel AX200/AX210 or a basic USB BT dongle for your controller should ease issues compared to dealing with the MediaTek version. To identify your exact MediaTek chipset, open Device Manager, go to Properties, select Details tab, and check Hardware IDs—this string reveals the model, helping you verify drivers directly from MediaTek. For better stability on AMD boards, Intel AX200/AX210 is generally recommended.
You might upload the dump files to verify they don’t conflict with the driver or point only to WiFi/BT. Navigate to C:\Windows\Minidump and look for any minidump files. If present, return to Windows and move the entire Minidump folder to your Downloads folder (or use the desktop if OneDrive isn’t available). Compress the copied folder and include it in a post.