WiFi adapter malfunctions during installation
WiFi adapter malfunctions during installation
I shared this earlier to help with some troubleshooting, but I haven’t received any replies yet. Recently, I installed a new computer for my father with these details: Ryzen 5 1600 AF Gigabyte B450, Aorus Pro Wifi RX 580 16GB Corsair Vengeance 3200 (2x8GB), 600W PSU Samsung 860 EVO 1TB. At first, the Wi-Fi would drop during gameplay and come back fast, but it’s gotten worse recently. During play, the connection would lose and restart until the PC was off, and now the Wi-Fi won’t turn on at all when he powers on the machine. We also can’t use Ethernet because the router is upstairs and our home is old with no walls. I’ve attached a text file from the Wi-Fi troubleshooter—maybe it’ll help. NetworkTroubleshooting1.txt
Have you checked if you sent a ping to the router? How did it turn out?
Sure! Pinging your router checks if it’s responding and works properly. You use a command like "ping" in the terminal or command prompt to send packets to its IP address. It shows whether the connection is active and helps troubleshoot issues.
Open "cmd" in the taskbar and press click. Then type "ipconfig" to find your router's IP address. This is the default gateway, which is your router's IP. Assume your modem is the only Wi-Fi access point. Use the ping command as shown to check for packet loss. Your results should match what I see if everything works properly. You can ping as many times as needed.
You’ve sent 100 pings and received no losses—everything is responding in under a millisecond. Next steps?
Your link loses stability both when engaging in gaming and during regular online activities.
Initially, the issue appeared only during gameplay but now occurs unexpectedly. Using the troubleshooting tool, it indicates "resetting the wireless adapter," and then Wi-Fi functions again briefly. My father believes it’s a motherboard problem, while I think it stems from software or Windows issues.
It seems the issue isn't likely with your adapter since the router responded without issues. If it still disconnects, consider visiting a service center for a replacement or repair. Network overload could also cause problems—try switching to a different Wi-Fi channel. A virus or DDoS attack might be possible but less probable.