Why am I losing my internet connection?
Why am I losing my internet connection?
Hi, so for the last week or two, I'm having trouble staying online at home sometimes. It will take a few minutes to come back up and then it works fine again. But being at work from home is really annoying when things go down. I called my internet company, but they said they can't help me because I don't have the modem; that's just mine. The modem is only about six months old, so I think the problem might be with that instead of their service. So I wanted to ask you guys this question: Is there a way I could tell if it's really my modem or if it's the internet connection itself? Basically, I want to know for sure if the issue is mine or theirs. Here are some simple details if they help me understand better. My computer system is Windows 10, and my ISP is Cox Communications. The modem is a Motorola MG8702 that supports DOCSIS 3.1, along with a Wi-Fi router. I use both wifi and wired connections for the internet. There are two computers connected via wired lines, plus one smartphone that uses wifi or alexa devices. Please let me know if you have any questions or help you can give me, it would mean a lot.
Use 192.168.100.1 on your phone to try getting in to the modem. You might find logs that show what is broken. It's hard to tell for sure if it's just a faulty modem or if the cable between you and the ISP is bad. If you can get into the modem, check how strong the signal is. Look up those recommended numbers online. If your signal levels are too low, the modem might stop working on its own.
100.1 is not an IP address that I have ever seen before. 0.1, 1.1, 2.1, and 10.1 are just ones I know about but never seen on a router's IP. It is very likely your router has either 192.168.0.1 or 192.168.1.1. Cox isn't exactly the best company because they don't offer great service. You can test if it's just bad hardware by plugging a direct ethernet cable from your modem to a computer with no other network problems. Don't use any special software like Killer LAN or anything that looks "gamer" from the internet, and make sure you remove all programs related to that from your PC. If your router is actually the modem because it's a combo unit, then testing isn't useful at all since you would need different hardware just to swap them out for sure.
You need to step outside more because that's what Starlink is set up for. 😛
LOL, I guess being out more makes me not notice the special internet address for satellite services that aren't used yet and won't become popular. But jokes aside, now I know this has something to do with Starlink. It's weird because someone who has been in this group a long time with lots of stats on their profile would recommend that unique IP address of Starlink just to set up a router, especially since it was already told that it is a normal DOCSIS combo unit for cable internet.
I didn't want to tell you about all those phone brands like Motorola, Arris, Lenovo, Netronix, Planet, and Zyxel... but I'm happy you wanted to hear the funny part. 😷
FYI: 192.168.100.1 is a default IP that Motorola has used. It could be one of several choices, and the actual number can change even within the same product line. Many factories use the exact same IP for their routers or modems. Check out these links for more info: https://www.wikihow.com/Access-a-Mo... modems can be addressed by typing in a bar and hitting enter. Also here is another link about Motorola router settings: https://router-network.com/motorola... There are three main groups of private IP addresses for small networks. The range goes from 192.168.0.0 all the way to 192.168.255.255. Source: https://www.lifewire.com/what-is-a-priva...ss-2625970 When fixing connection problems, knowing what your host router looks like is key. You have to get into the router settings to change things using its IP address and a login name with a password. Sometimes resetting it back to factory settings helps. That means going back to 192.168.100.1 (which sounds likely) along with login = "admin" and password = "password". Both of those can also be different. You need to start somewhere: 1921.168.100.1 is one place to begin. I usually try starting at 192.168.1.1, even if it's not always right, just as a first guess.