F5F Stay Refreshed Hardware Desktop White VGA light indicates a new build issue with no signal detected.

White VGA light indicates a new build issue with no signal detected.

White VGA light indicates a new build issue with no signal detected.

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supercake88
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10-12-2023, 04:58 AM
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I just shipped a build out to a client with an ASRock RX 7800 XT Phantom Gaming installed into an MSI B650P-PRO WiFi motherboard and they're having issues with no signal to their monitor. Pretty much looks like I need to contact ASRock support for this, but if anyone can identify any other troubleshooting steps I might've missed it'd be greatly appreciated. So far these are the steps I provided to the buyer, in order: Try different DisplayPort connectors on the graphics card, all 3 Try HDMI on the graphics card, only one Switch HDMI cable to the motherboard for the integrated graphics on the R7 7700X Ensure monitor is set to proper HDMI input Switch DisplayPort cable to the motherboard for integrated graphics Ensure monitor is set to proper DisplayPort input Shut down PC, remove power cable, hold power button to drain residual power stored in the system. Transfer display cable back to GPU, restart PC Shut down PC again, bridge CMOS clear pins After removing the GPU completely from the build the integrated graphics kicked in providing a display. Buyer went through the first-time Windows setup process and I instructed them to ensure removal of old AMD graphics driver. Reinstall GPU, VGA LED on the motherboard is back Switched to secondary PCIe 4.0 x16 slot, same issue persists Because the issue occurred on two separate motherboard slots I'm thinking it's the graphics card, and they don't have a spare GPU to test that theory. Having them ship the PC back to me isn't feasible as it travelled across the country and was not cheap to ship. The GPU however was a brand-new purchase from Micro Center so no foul-play with a used component happening here, so I'll be reaching out to ASRock themselves for more information. No visual damage to the PC and the buyer didn't mention the outer box being banged up so I don't think it's something I can claim shipping insurance reimbursement for. Yes I used expanding foam packaging inside of the PC to ensure nothing moves around in transit, and I filled any and all empty space in the system to keep all the components in place. I also had the buyer send me photos of the PCIe slot on the graphics card and there doesn't appear to be any cracking or damage to the PCB. For reference I validate all my builds are in proper working condition before shipping them out through a 72hr 100% load burn-in process after installing all proper drivers and software, so yes, the PC was confirmed working before packing it up.
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supercake88
10-12-2023, 04:58 AM #1

I just shipped a build out to a client with an ASRock RX 7800 XT Phantom Gaming installed into an MSI B650P-PRO WiFi motherboard and they're having issues with no signal to their monitor. Pretty much looks like I need to contact ASRock support for this, but if anyone can identify any other troubleshooting steps I might've missed it'd be greatly appreciated. So far these are the steps I provided to the buyer, in order: Try different DisplayPort connectors on the graphics card, all 3 Try HDMI on the graphics card, only one Switch HDMI cable to the motherboard for the integrated graphics on the R7 7700X Ensure monitor is set to proper HDMI input Switch DisplayPort cable to the motherboard for integrated graphics Ensure monitor is set to proper DisplayPort input Shut down PC, remove power cable, hold power button to drain residual power stored in the system. Transfer display cable back to GPU, restart PC Shut down PC again, bridge CMOS clear pins After removing the GPU completely from the build the integrated graphics kicked in providing a display. Buyer went through the first-time Windows setup process and I instructed them to ensure removal of old AMD graphics driver. Reinstall GPU, VGA LED on the motherboard is back Switched to secondary PCIe 4.0 x16 slot, same issue persists Because the issue occurred on two separate motherboard slots I'm thinking it's the graphics card, and they don't have a spare GPU to test that theory. Having them ship the PC back to me isn't feasible as it travelled across the country and was not cheap to ship. The GPU however was a brand-new purchase from Micro Center so no foul-play with a used component happening here, so I'll be reaching out to ASRock themselves for more information. No visual damage to the PC and the buyer didn't mention the outer box being banged up so I don't think it's something I can claim shipping insurance reimbursement for. Yes I used expanding foam packaging inside of the PC to ensure nothing moves around in transit, and I filled any and all empty space in the system to keep all the components in place. I also had the buyer send me photos of the PCIe slot on the graphics card and there doesn't appear to be any cracking or damage to the PCB. For reference I validate all my builds are in proper working condition before shipping them out through a 72hr 100% load burn-in process after installing all proper drivers and software, so yes, the PC was confirmed working before packing it up.

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