F5F Stay Refreshed Hardware Desktop WHEA failure detected with Ryzen 9 and 3070 processor

WHEA failure detected with Ryzen 9 and 3070 processor

WHEA failure detected with Ryzen 9 and 3070 processor

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SweNoX
Junior Member
9
01-16-2021, 10:33 PM
#1
Hello, This is a new PC, which seems to run pretty stable with some low-end office Radeon, but when the Radeon gets replaced with 3070, WHEAs start to pop. The config: Ryzen 9 5900X, 3.7 GHz, 64 MB, BOX (100-100000061WOF) ASUS B550MPlus Gigabyte GeForce RTX 3070 Ti Gaming OC 8GB GDDR6X (GV-N307TGAMING OC-8GD) Ripjaws V, DDR4, 32 GB, 4400MHz, CL19 (F4-4400C19D-32GVK) And the crashes (bug check codes are constant): Crash dump file: C:\Windows\Minidump\032023-8156-01.dmp (Minidump) Bugcheck code: 0x124(0x0, 0xFFFFD00E785D8028, 0xB4800800, 0x60C0859) Bugcheck name: WHEA_UNCORRECTABLE_ERROR Driver or module in which error occurred: authenticamd.sys (authenticamd) Bug check description: A fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. Analysis: Google query: authenticamd WHEA_UNCORRECTABLE_ERROR Crash dump file: C:\Windows\Minidump\032023-4890-01.dmp (Minidump) Bugcheck code: 0x124(0x0, 0xFFFFB60470A9D028, 0xB4000800, 0x1010135) Bugcheck name: WHEA_UNCORRECTABLE_ERROR Driver or module in which error occurred: authenticamd.sys (authenticamd) Bug check description: A fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. Analysis: Google query: authenticamd WHEA_UNCORRECTABLE_ERROR Is there anything I could do? Is the CPU bonkers? GPU? Mobo?
S
SweNoX
01-16-2021, 10:33 PM #1

Hello, This is a new PC, which seems to run pretty stable with some low-end office Radeon, but when the Radeon gets replaced with 3070, WHEAs start to pop. The config: Ryzen 9 5900X, 3.7 GHz, 64 MB, BOX (100-100000061WOF) ASUS B550MPlus Gigabyte GeForce RTX 3070 Ti Gaming OC 8GB GDDR6X (GV-N307TGAMING OC-8GD) Ripjaws V, DDR4, 32 GB, 4400MHz, CL19 (F4-4400C19D-32GVK) And the crashes (bug check codes are constant): Crash dump file: C:\Windows\Minidump\032023-8156-01.dmp (Minidump) Bugcheck code: 0x124(0x0, 0xFFFFD00E785D8028, 0xB4800800, 0x60C0859) Bugcheck name: WHEA_UNCORRECTABLE_ERROR Driver or module in which error occurred: authenticamd.sys (authenticamd) Bug check description: A fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. Analysis: Google query: authenticamd WHEA_UNCORRECTABLE_ERROR Crash dump file: C:\Windows\Minidump\032023-4890-01.dmp (Minidump) Bugcheck code: 0x124(0x0, 0xFFFFB60470A9D028, 0xB4000800, 0x1010135) Bugcheck name: WHEA_UNCORRECTABLE_ERROR Driver or module in which error occurred: authenticamd.sys (authenticamd) Bug check description: A fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed. Analysis: Google query: authenticamd WHEA_UNCORRECTABLE_ERROR Is there anything I could do? Is the CPU bonkers? GPU? Mobo?

S
SK11
Member
62
01-31-2021, 01:26 PM
#2
WHEA problems usually stem from memory issues. Since you're using 4400 CL19, I'm guessing that's the cause. Consider adjusting your RAM settings to something simpler like 3600 CL18-22-22-42 1.35V and check if the errors persist.
S
SK11
01-31-2021, 01:26 PM #2

WHEA problems usually stem from memory issues. Since you're using 4400 CL19, I'm guessing that's the cause. Consider adjusting your RAM settings to something simpler like 3600 CL18-22-22-42 1.35V and check if the errors persist.

G
Grox2049
Member
67
01-31-2021, 01:41 PM
#3
Ryzen 5000 Zen3 doesn't support 4400; 3600 is the best choice. Some models handle 3800-4000, but they offer less performance compared to 3600.
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Grox2049
01-31-2021, 01:41 PM #3

Ryzen 5000 Zen3 doesn't support 4400; 3600 is the best choice. Some models handle 3800-4000, but they offer less performance compared to 3600.

G
Greenybomb
Member
158
01-31-2021, 07:18 PM
#4
I checked the documentation for timing and voltage configurations. These details are typically found in the reference manual or schematic diagrams, not in general voltage lists.
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Greenybomb
01-31-2021, 07:18 PM #4

I checked the documentation for timing and voltage configurations. These details are typically found in the reference manual or schematic diagrams, not in general voltage lists.

K
KatieKat1214
Junior Member
15
01-31-2021, 07:26 PM
#5
Technically, none of these claims hold up. Zen 3 can reach 4400 MHz under specific conditions if you adjust the setup and use a suitable board. A strong DDR4 5000 CPU works too, though it won’t match the speed of a well-tuned 3600. Most Ryzen 5000 chips consistently hit around 3800MHz with synchronized clocks, and some even go up to 4000—though those are uncommon. Even AMD mentioned an optimal frequency of 3733 MHz for certain models, but few kits support that setting. Memory timings usually appear in a dedicated menu labeled something like Advanced Memory Configuration. The required settings include tCL, tRCD, tRP, and tRAS. On ASUS boards, timings are often displayed clearly, so check for Cas latency, RAS to Cas delay, RAS to Pre, and RAS activation time. For voltage, use the DRAM voltage setting and set it to 1.35V.
K
KatieKat1214
01-31-2021, 07:26 PM #5

Technically, none of these claims hold up. Zen 3 can reach 4400 MHz under specific conditions if you adjust the setup and use a suitable board. A strong DDR4 5000 CPU works too, though it won’t match the speed of a well-tuned 3600. Most Ryzen 5000 chips consistently hit around 3800MHz with synchronized clocks, and some even go up to 4000—though those are uncommon. Even AMD mentioned an optimal frequency of 3733 MHz for certain models, but few kits support that setting. Memory timings usually appear in a dedicated menu labeled something like Advanced Memory Configuration. The required settings include tCL, tRCD, tRP, and tRAS. On ASUS boards, timings are often displayed clearly, so check for Cas latency, RAS to Cas delay, RAS to Pre, and RAS activation time. For voltage, use the DRAM voltage setting and set it to 1.35V.

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_DeathTrap_
Member
212
02-01-2021, 08:47 AM
#6
Your current BIOS and CPU-Z configurations remain unchanged despite ongoing issues.
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_DeathTrap_
02-01-2021, 08:47 AM #6

Your current BIOS and CPU-Z configurations remain unchanged despite ongoing issues.

N
nickydebreker
Junior Member
43
02-01-2021, 02:15 PM
#7
It's not just a memory issue. The WHEA error can also happen because of a bad CPU. A constantly changing CPU speed usually causes this problem. Since the error appears after installing the 3070, the hardware might be faulty.
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nickydebreker
02-01-2021, 02:15 PM #7

It's not just a memory issue. The WHEA error can also happen because of a bad CPU. A constantly changing CPU speed usually causes this problem. Since the error appears after installing the 3070, the hardware might be faulty.

C
Ciera7
Member
225
02-08-2021, 11:53 AM
#8
I've already tested it with 1060 or a similar model—it also crashes, though it freezes a bit longer before ending. It seems like a total loss; I'm sending the whole PC back for an RMA.
C
Ciera7
02-08-2021, 11:53 AM #8

I've already tested it with 1060 or a similar model—it also crashes, though it freezes a bit longer before ending. It seems like a total loss; I'm sending the whole PC back for an RMA.

Z
zDatySoukPVP_
Junior Member
1
02-10-2021, 02:00 PM
#9
Consider these options:
- AppAuthenticAMD System BSOD guide for Windows
- Fixing blue screen error on Windows 10 or 11 via HowToConnect
These links may provide more specific solutions.
Z
zDatySoukPVP_
02-10-2021, 02:00 PM #9

Consider these options:
- AppAuthenticAMD System BSOD guide for Windows
- Fixing blue screen error on Windows 10 or 11 via HowToConnect
These links may provide more specific solutions.

J
JaakkoETL
Member
155
02-10-2021, 02:59 PM
#10
The issue was resolved by turning off the PBO feature. Source: https://community.amd.com/t5/processors/...d-p/471392
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JaakkoETL
02-10-2021, 02:59 PM #10

The issue was resolved by turning off the PBO feature. Source: https://community.amd.com/t5/processors/...d-p/471392