What was displayed on the screen when you first powered on your new device?
What was displayed on the screen when you first powered on your new device?
All components are set up. The hardware details are provided below. I’m glad to see the system is operational. Please share your feedback on this setup. Thank you.
Press Y and proceed with installing your OS.
The LED on the motherboard, according to your manual;
https://download.gigabyte.com/FileL...11...ba65e0c6eb
page 4, suggests a DRAM problem. Are the RAM slots A2 and B2 on your motherboard?
If you have time, consider updating the BIOS on the motherboard;
https://www.gigabyte.com/Motherboard/B65...support#dl
Make sure to verify the PCB version of your board and compare it with the support site to download the appropriate BIOS for your model. The link shared is for PCB versions 1.0/1.1.
Thank you for the reply. The correct slots for the DRAM were used. When trying to press Y, no response occurred. If the issue persists, should I include the flash drive with the OS in case it doesn't work? Also, can the BIOS be flashed after the computer is built?
Yes. Follow this guide carefully; watch the video at the link provided. Be cautious about your PCB revision number before proceeding with the BIOS update on your motherboard. One important step is to ensure your chipset drivers are up to date and then proceed to flash the BIOS.
Where'd you purchase the board? I'd also look at an unboxing review:
https://www.youtube.com/results?search_q...AX+ATX+AM5
Missing accessories or torn cardboard pieces/any dings on the box could all be signs you were shipped a recycled open box product. Plus the notion that if the tpm needs resetting there was a cpu in it already. Hence if it was returned before and cycled through some resupplier's inventory it might've been returned for a reason. Like a bug they couldn't get to the root of.
Could also check for system building guides that use that board to double check if that msg pops up routinely on a new board. Simple fact - single isolated users simply will not know or observe many of the finer details since we usually rely on the defaults being reliable.
If you bought it and knew it was discounted open box that's different - but still if it has a fault then you can still return it. If you bought it from a store page thinking it's a brand new unopened product - that's a 'mistake' on the part of the retailer.
I just watched this video a few minutes ago.
Thank you, I hope it doesn’t happen. I’ve filed a support ticket with Gigabyte to check their response.
I had a faulty CPU in a build from 2014, and since I only build when necessary, I don’t remember exactly what made it fail.
It's unlikely the CPU is faulty. In your situation, the CPU appears to be fine. The box also has a tamper-proof label, which makes sense. Recently, many builders are coming back with parts for trivial reasons or genuine issues, so this message suggests that a CPU was previously installed and has been detected as changed since you installed your new one.
If a CPU was there before, it must have been removed and sent back; you might have received an RMA board for any reason. It's possible the board was simply recycled instead of being returned properly, or the retailer/manufacturer followed incorrect procedures—like sending a refurbished unit as new.
This depends on the store you bought from. It’s possible to accidentally open a discounted box and think it’s a new one, but the description should make it clear if you were selecting an opened item.
Amazon often lists new products and discounted open-box items together, but it would be difficult to misselect an opened box over a new one unless you made a clear mistake.
It’s impressive how Amazon now offers new and discounted open-box products on the same page, though you’d need to make a distinct choice to pick the opened version.
If you believe the motherboard isn’t responding at all—like it won’t react even when pressing the Y key for a reset—it might be unusual if most people just buy one CPU and one board without issues.
You should check with Gigabyte for more details.
It seems the board might not respond to further actions, such as trying to reset the TPM. This could be rare, but it’s possible you’re dealing with a common issue.
If problems persist, sending it back with a clear reason would help, and you might consider getting a full refund if the situation continues.
If resellers are willing to lose customer trust or customers accept false claims, it could become harder to resolve your issue.
It originated from Amazon since B&H Photo didn't have it available. It was listed as new in a sealed bag inside a tamper-proof box. I'll check Gigabyte's response. I'm hoping to hear back today. I'm scheduled for cataract surgery soon and would like this resolved. We'll find out. Appreciate your continued assistance.
I haven't received any response from Gigabyte regarding my ticket. Do you know someone who has experience handling their support team? I've purchased several of their products and haven't needed to contact them before.
Thank you for your assistance with this matter. I think the motherboard might be faulty. I strictly followed the steps shown in the video, and when I pressed the Q flash button, the indicator light would not flash as it did in the video. After releasing the button, everything stopped working. Do you agree with this observation?