What should I do to resolve the blue screen problem?
What should I do to resolve the blue screen problem?
My Build:
Gigabyte x870e Aorus Pro
Ryzen 9 9900x
GeForce RTX Aorus 3070
Corsair Vengeance 6400Hz 32GB
Corsair iCue LCD Cooler
Issue:
I recently assembled this PC and everything worked perfectly, but when I tried to boot the next day, I encountered a blue screen with error code
0xc000021a.
I can still access my PC by restarting, entering BIOS and selecting "Save and Exit," which usually requires about three attempts before I can use it normally.
After turning off the PC for a few hours or leaving it off overnight, the same blue screen appears again.
I’ve also received other error messages such as system_thread_exception_not_handled and page_fault_in_nonpaged_area, but the most frequent one is 0xc000021a.
I have cleared my storage and reinstalled Windows, yet after leaving the PC off for a couple of hours I still get the same issue.
I’ve inspected my RAM slots and sticks—none are faulty.
I’m concerned it might be a hardware problem since I can’t verify the rest of the components.
Please help me with this problem; I feel like I’ve tried everything.
Thank you.
PSU: make, model, wattage, age, condition (original to build, new, refurbished, used)?
= = = =
After being off for awhile will the system boot into safe mode without crashing?
What else, if anything, is connected into the electrical circuits, surge protectors, power strips, etc. hosting the PC?
For the most part, I would suspect some loose connection - likely cooled to a point where disconnection occurs and it takes some actions to get the culprit warmed up or wiggled into full contact.
"I am just worried its a hardware issue and I have no way of checking the rest of my parts."
Power down, unplug, open the case.
Clean out dust and debris.
Verify by sight and feel that all connections, cards, RAM, jumpers, and case connections are fully and firmly in place.
If nothing obvious, then carefully disconnect and reconnect all connectors including case connectors. Unseat and reseat all slotted components. Likewise RAM and jumpers.
Leave the CPU alone.
Hopefully something is just a bit loose and will be found and corrected.
PSU: Corsair RM 1000e (2023) Fully Modular 80 Plus Gold Efficiency
Since the system stopped booting after a while, I’m unsure how to start it in safe mode. Should it do this automatically?
I’ll inspect for any loose connections before my next boot tomorrow morning and respond here.
There’s no dust or debris—my PC was assembled last week using brand new components except the graphics card, which is only a year old and performed perfectly in my previous build.
Thank you for the advice; I’ll attempt it first thing this morning!
system_thread_exception_not_handled and page fault in nonpaged area indicate a potential RAM issue or a corrupted Windows installation. Please confirm if you've run a memory test on the RAM to rule out errors. For further validation, consider using DISM/SFC to ensure everything is functioning correctly. You can find more details here: https://support.microsoft.com/en-us...em...6e85d4094e
I recently attempted launching around five times but encountered a continuous blue screen. After inserting one RAM stick, it worked smoothly; however, when trying both RAM sticks in the same slot, it still fails. Could there be a BIOS setting I need to adjust?
This motherboard?
https://download.gigabyte.com/FileL...10...7d71214a42
[Confirm you have the correct manual for this component.]
How was RAM installed?
The board specifies that the first RAM module to be inserted must fit into the DDR5_A2 socket.
Reference Section 2-4, Page 15, Caution Warning bullet #4.
Nevertheless, I suggest you go through the entire guide again before proceeding.
Please pay close attention to every detail, warning, and specification.
The correct motherboard is confirmed. I'm unsure if placing RAM in B2 first caused any damage, but if the initial RAM was in the wrong spot, the red light indicates a problem. You might want to remove both RAMs and try swapping them one by one, starting with A2 to B2. Testing with different RAM sticks could help determine if the issue is resolved. Thank you for your message—I wish I had read more before installing, as my friend did it without following the instructions carefully.