What is the reason behind my pre-built computer shutting down?
What is the reason behind my pre-built computer shutting down?
I disabled the restart but the machine keeps restarting without showing an error. Please let me know if you need assistance!
Hey Cheryl,
When sharing a troubleshooting thread, it's important to provide detailed system specifications. List them clearly as follows:
CPU:
CPU cooler:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Include the age of the PSU along with its make and model, and the current BIOS version for your motherboard.
Like I said it's a store bought Cyberpower tower but here is what Windows says:
CPU Intel i7-8700
MB Asus Prime b360m-a
Ram 32
GPU Nvidia 1060
Windows 10 Home
Monitor Asus
PSU generic
SSD generic
I did this: To stop your Windows 10 computer from automatically restarting on errors, go to your Control Panel, navigate to System and Security > System > Advanced system settings, then under Startup and Recovery, uncheck the "Automatically restart" option in the System Failure section.
However, I used eventvwer.msc and got this critical error but there are no codes:
Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. I have the computer on battery backup so it didn't lose power.
I do have two other errors also, but they are not critical.
Wow, it has a label! It's a thermaltake 600 W PSU. It began about six months ago but hasn't been used much. It worked two times this month, though not consistently. I purchased the PC as a backup in 2019 and only opened the box in 2023. My concern is whether dust might cause it to restart. Right now I can't clean it because of snow and ice outside. When I opened the side panel, there was a bit of dust visible.