F5F Stay Refreshed Software Operating Systems Wait a year for the sound and I assumed it was resolved... Fool me.

Wait a year for the sound and I assumed it was resolved... Fool me.

Wait a year for the sound and I assumed it was resolved... Fool me.

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reggie65
Junior Member
16
08-30-2017, 07:19 PM
#1
Laptop details: Huawei MateBook D15 2021 features an Intel Core I3-10110U processor, a 15.6-inch Full HD (1920 x 1080) IPS display with 250nits brightness. It runs on 8GB DDR4 RAM and includes a 256GB NVMe PCIe SSD. Connectivity options consist of WiFi (IEEE 802.11 a/b/g/n/ac/ax), Bluetooth 5.1, USB 3.2 Gen1, USB 2.0, USB-C, HDMI, and a 3.5 mm headset/microphone jack. The system boots up with sound functionality, though initial setup took time. After a brownout incident, I encountered audio issues when connecting the headset—could you help troubleshoot? Thanks in advance for your assistance.
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reggie65
08-30-2017, 07:19 PM #1

Laptop details: Huawei MateBook D15 2021 features an Intel Core I3-10110U processor, a 15.6-inch Full HD (1920 x 1080) IPS display with 250nits brightness. It runs on 8GB DDR4 RAM and includes a 256GB NVMe PCIe SSD. Connectivity options consist of WiFi (IEEE 802.11 a/b/g/n/ac/ax), Bluetooth 5.1, USB 3.2 Gen1, USB 2.0, USB-C, HDMI, and a 3.5 mm headset/microphone jack. The system boots up with sound functionality, though initial setup took time. After a brownout incident, I encountered audio issues when connecting the headset—could you help troubleshoot? Thanks in advance for your assistance.

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TruReligion
Junior Member
17
09-17-2017, 08:38 AM
#2
Do you hear sound through the laptop speakers when headphones are connected? From your operating system’s view, these should be separate audio sources. Using `aplay -l` will show all your connected devices. Here’s the output from your Ubuntu desktop: ╰❯ aplay -l **** List of PLAYBACK Hardware Devices **** card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 8: HDMI 2 [HDMI 2] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 0: USB Audio [USB Audio] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: Audio [USB Audio], device 1: USB Audio [USB Audio #1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: Audio [USB Audio], device 2: USB Audio [USB Audio #2] Subdevices: 1/1
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TruReligion
09-17-2017, 08:38 AM #2

Do you hear sound through the laptop speakers when headphones are connected? From your operating system’s view, these should be separate audio sources. Using `aplay -l` will show all your connected devices. Here’s the output from your Ubuntu desktop: ╰❯ aplay -l **** List of PLAYBACK Hardware Devices **** card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 7: HDMI 1 [HDMI 1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 8: HDMI 2 [HDMI 2] Subdevices: 1/1 Subdevice #0: subdevice #0 card 0: PCH [HDA Intel PCH], device 0: USB Audio [USB Audio] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: Audio [USB Audio], device 1: USB Audio [USB Audio #1] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: Audio [USB Audio], device 2: USB Audio [USB Audio #2] Subdevices: 1/1

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DarkcuT
Member
149
09-17-2017, 09:15 AM
#3
Ty here hoping this matches what you expected. Couldn't figure out if it was me, L or some character I hadn't seen yet, LOL but we made it.

*** List of PLAYBACK Hardware Devices ****
- Card 0: sofessx8336 [sof-essx8336]
- Device 0: ES8336 (*) []
- Subdevices: 1/1
- Subdevice #0: subdevice #0 card 0
- Card 0: sofessx8336
- Device 5: HDMI 1 (*) []
- Subdevices: 1/1
- Subdevice #0: subdevice #0
- Card 0: sofessx8336
- Device 6: HDMI 2 (*) []
- Subdevices: 1/1
- Subdevice #0: card 0

I had a really tough and crucial task in another life. Just old and new here, that’s my excuse. I’m sticking to it.
D
DarkcuT
09-17-2017, 09:15 AM #3

Ty here hoping this matches what you expected. Couldn't figure out if it was me, L or some character I hadn't seen yet, LOL but we made it.

*** List of PLAYBACK Hardware Devices ****
- Card 0: sofessx8336 [sof-essx8336]
- Device 0: ES8336 (*) []
- Subdevices: 1/1
- Subdevice #0: subdevice #0 card 0
- Card 0: sofessx8336
- Device 5: HDMI 1 (*) []
- Subdevices: 1/1
- Subdevice #0: subdevice #0
- Card 0: sofessx8336
- Device 6: HDMI 2 (*) []
- Subdevices: 1/1
- Subdevice #0: card 0

I had a really tough and crucial task in another life. Just old and new here, that’s my excuse. I’m sticking to it.

D
DaepicYT
Junior Member
38
09-17-2017, 10:15 AM
#4
Review the boot logs for relevant entries. Look for messages mentioning sound, snd, hda, sof, or firmware. You might find logs about firmware loading or errors indicating it's missing.
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DaepicYT
09-17-2017, 10:15 AM #4

Review the boot logs for relevant entries. Look for messages mentioning sound, snd, hda, sof, or firmware. You might find logs about firmware loading or errors indicating it's missing.

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slayer__is
Senior Member
521
09-17-2017, 11:02 AM
#5
My new MB displays this as well; it's useful to have speaker and hp ports with separate jacks, but once you connect a USB audio device and change the card addresses, it can be convenient.
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slayer__is
09-17-2017, 11:02 AM #5

My new MB displays this as well; it's useful to have speaker and hp ports with separate jacks, but once you connect a USB audio device and change the card addresses, it can be convenient.

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Frost_Pvp017
Member
225
09-17-2017, 12:33 PM
#6
Process completed. I had to pick edit paste and keyboard shortcut, but it didn't function.

Date: May 26 20:36:37
Device: Laptop - POS Kernel
Memory: TLB area 4
Software version: 5.3.6
Copyright: Rodolfo Giometti <[email protected]>

Issue detected: Touchpad firmware may not support the fix.
Reported error: Byte not expected for fixing the descriptor.

Resolution found:
- Firmware: iwlwifi 0000:00:14.3
- SWIOTLB: software bounce buffering enabled
- PCI-DMA: Version 77.206b0184.0
- i915: QuZ-a0-jf-b0-77.ucode
- HID Multitouch: 0018:27C6:01E0.0001
- Final load: DMC firmware v1.4
- Bluetooth: Version 249-27.23
- Audio: SoF-API-CPNL v0x040100
- Interrupt mode: Enabled
- DSP: Detected, PCI class 0x040100
- Audio output: Bound to 0000:00:02.0

Please let me know if this helps clarify the situation.
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Frost_Pvp017
09-17-2017, 12:33 PM #6

Process completed. I had to pick edit paste and keyboard shortcut, but it didn't function.

Date: May 26 20:36:37
Device: Laptop - POS Kernel
Memory: TLB area 4
Software version: 5.3.6
Copyright: Rodolfo Giometti <[email protected]>

Issue detected: Touchpad firmware may not support the fix.
Reported error: Byte not expected for fixing the descriptor.

Resolution found:
- Firmware: iwlwifi 0000:00:14.3
- SWIOTLB: software bounce buffering enabled
- PCI-DMA: Version 77.206b0184.0
- i915: QuZ-a0-jf-b0-77.ucode
- HID Multitouch: 0018:27C6:01E0.0001
- Final load: DMC firmware v1.4
- Bluetooth: Version 249-27.23
- Audio: SoF-API-CPNL v0x040100
- Interrupt mode: Enabled
- DSP: Detected, PCI class 0x040100
- Audio output: Bound to 0000:00:02.0

Please let me know if this helps clarify the situation.

N
Nashiko57
Senior Member
485
09-17-2017, 12:40 PM
#7
Interesting... It looks like it has everything it needs and this DSP should be supported SOF (Sound Open Firmware). Two things stand out to me: and "quirks" are usually driver level "workarounds" to get the hardware to function as expected due to something not quite behaving as it should. They are selectively applied depending on the device identifier(s). "Quirks" are harmless, but sometimes the wrong "quirk" might be selected. Just to confirm, what version of Mint and kernel are you running? Presume you've already upgraded both to latest? The SOF documentation seems to suggest that ES8336 support is a bit... quirky. There's also a GitHub issue still open for your particular laptop model (Huawei D15). On the issue thread the author suggests that sound works in "legacy" mode for the driver by setting the following driver option: options snd-intel-dspcfg dsp_driver=1 The above line can be added to "/etc/modprobe.d/alsa-base.conf". If the file doesn't exist, look for anyfile with "alsa" in the name. If there isn't one at all, then you can create a file there (any name will do) and put it in. Then reboot. Maybe try to see if it works? Ironically, lower down in the thread some suggest that the above should not work at all. One way to find out I suppose.
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Nashiko57
09-17-2017, 12:40 PM #7

Interesting... It looks like it has everything it needs and this DSP should be supported SOF (Sound Open Firmware). Two things stand out to me: and "quirks" are usually driver level "workarounds" to get the hardware to function as expected due to something not quite behaving as it should. They are selectively applied depending on the device identifier(s). "Quirks" are harmless, but sometimes the wrong "quirk" might be selected. Just to confirm, what version of Mint and kernel are you running? Presume you've already upgraded both to latest? The SOF documentation seems to suggest that ES8336 support is a bit... quirky. There's also a GitHub issue still open for your particular laptop model (Huawei D15). On the issue thread the author suggests that sound works in "legacy" mode for the driver by setting the following driver option: options snd-intel-dspcfg dsp_driver=1 The above line can be added to "/etc/modprobe.d/alsa-base.conf". If the file doesn't exist, look for anyfile with "alsa" in the name. If there isn't one at all, then you can create a file there (any name will do) and put it in. Then reboot. Maybe try to see if it works? Ironically, lower down in the thread some suggest that the above should not work at all. One way to find out I suppose.

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Streiyn
Posting Freak
768
09-17-2017, 08:19 PM
#8
Appreciate all the help. I gave it everything I had and still managed to get things going. I remember this was a solid solution back then, but I wasn’t convinced. Someone suggested reinstalling Pulse Audio and I tried that too—it actually helped. Now I have sound and it’s functioning properly. I won’t bother looking further unless it stops working. Thanks again!
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Streiyn
09-17-2017, 08:19 PM #8

Appreciate all the help. I gave it everything I had and still managed to get things going. I remember this was a solid solution back then, but I wasn’t convinced. Someone suggested reinstalling Pulse Audio and I tried that too—it actually helped. Now I have sound and it’s functioning properly. I won’t bother looking further unless it stops working. Thanks again!

K
kaaskotskikker
Posting Freak
795
09-19-2017, 04:17 PM
#9
Relies on the Mint release you're running. Up to version 21.3 it used pulseaudio by default, starting with version 22 they adopted pipewire—now a smooth transition for users. It's still clear why it felt like a good update. I think so too; I recall using it before around 2003...
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kaaskotskikker
09-19-2017, 04:17 PM #9

Relies on the Mint release you're running. Up to version 21.3 it used pulseaudio by default, starting with version 22 they adopted pipewire—now a smooth transition for users. It's still clear why it felt like a good update. I think so too; I recall using it before around 2003...