F5F Stay Refreshed Hardware Desktop Used OCCT to check CPU+RAM performance, encountered WHEA errors post-MOBO and RAM upgrade.

Used OCCT to check CPU+RAM performance, encountered WHEA errors post-MOBO and RAM upgrade.

Used OCCT to check CPU+RAM performance, encountered WHEA errors post-MOBO and RAM upgrade.

T
trixie2303
Junior Member
Find
36
03-27-2025, 06:34 PM
#1
Hello! As the title already suggested, OCCT detected a WHEA error when I used the "CPU + RAM" test. Even before this, I used prime95 to try and test out if my RAM was not fault or anything (as I have upgraded it) and whenever I do use Prime95, after a few seconds, it would just completely freeze like I cannot do anything at all. I would have to force shutdown my pc through holding the power button till it turns off to regain access and control again.
I have been trying to diagnose and searching for solutions to my problem and I have not arrived at such. I am really struggling and I need help, please do help me out. For further information this is the specific things in the event viewer said regarding the WHEA error:
General:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: Cache Hierarchy Error
Processor APIC ID: 1
In Details;XML View:
-
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event
">
-
<System>
<Provider Name="
Microsoft-Windows-WHEA-Logger
" Guid="
{c26c4f3c-3f66-4e99-8f8a-39405cfed220}
" />
<EventID>19</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="
2024-07-06T03:10:58.4919982Z
" />
<EventRecordID>4544</EventRecordID>
<Correlation ActivityID="
{44a56809-5f37-483e-aeb0-bd38b8f26aec}
" />
<Execution ProcessID="
4720
" ThreadID="
9304
" />
<Channel>System</Channel>
<Computer>DESKTOP-9OA30BI</Computer>
<Security UserID="
S-1-5-19
" />
</System>
-
<EventData>
<Data Name="
ErrorSource
">0</Data>
<Data Name="
ApicId
">1</Data>
<Data Name="
MCABank
">3</Data>
<Data Name="
MciStat
">0x9820000000000150</Data>
<Data Name="
MciAddr
">0x0</Data>
<Data Name="
MciMisc
">0xd01a0ffe00000000</Data>
<Data Name="
ErrorType
">9</Data>
<Data Name="
TransactionType
">0</Data>
<Data Name="
Participation
">256</Data>
<Data Name="
RequestType
">5</Data>
<Data Name="
MemorIO
">256</Data>
<Data Name="
MemHierarchyLvl
">0</Data>
<Data Name="
Timeout
">256</Data>
<Data Name="
OperationType
">256</Data>
<Data Name="
Channel
">256</Data>
<Data Name="
Length
">936</Data>
<Data Name="
RawData
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ata>
</EventData>
</Event>
I hope someone can help me out, I really need to know what's wrong too. Thank you so much in advance!
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T
trixie2303
03-27-2025, 06:34 PM #1

Hello! As the title already suggested, OCCT detected a WHEA error when I used the "CPU + RAM" test. Even before this, I used prime95 to try and test out if my RAM was not fault or anything (as I have upgraded it) and whenever I do use Prime95, after a few seconds, it would just completely freeze like I cannot do anything at all. I would have to force shutdown my pc through holding the power button till it turns off to regain access and control again.
I have been trying to diagnose and searching for solutions to my problem and I have not arrived at such. I am really struggling and I need help, please do help me out. For further information this is the specific things in the event viewer said regarding the WHEA error:
General:
A corrected hardware error has occurred.
Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: Cache Hierarchy Error
Processor APIC ID: 1
In Details;XML View:
-
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event
">
-
<System>
<Provider Name="
Microsoft-Windows-WHEA-Logger
" Guid="
{c26c4f3c-3f66-4e99-8f8a-39405cfed220}
" />
<EventID>19</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="
2024-07-06T03:10:58.4919982Z
" />
<EventRecordID>4544</EventRecordID>
<Correlation ActivityID="
{44a56809-5f37-483e-aeb0-bd38b8f26aec}
" />
<Execution ProcessID="
4720
" ThreadID="
9304
" />
<Channel>System</Channel>
<Computer>DESKTOP-9OA30BI</Computer>
<Security UserID="
S-1-5-19
" />
</System>
-
<EventData>
<Data Name="
ErrorSource
">0</Data>
<Data Name="
ApicId
">1</Data>
<Data Name="
MCABank
">3</Data>
<Data Name="
MciStat
">0x9820000000000150</Data>
<Data Name="
MciAddr
">0x0</Data>
<Data Name="
MciMisc
">0xd01a0ffe00000000</Data>
<Data Name="
ErrorType
">9</Data>
<Data Name="
TransactionType
">0</Data>
<Data Name="
Participation
">256</Data>
<Data Name="
RequestType
">5</Data>
<Data Name="
MemorIO
">256</Data>
<Data Name="
MemHierarchyLvl
">0</Data>
<Data Name="
Timeout
">256</Data>
<Data Name="
OperationType
">256</Data>
<Data Name="
Channel
">256</Data>
<Data Name="
Length
">936</Data>
<Data Name="
RawData
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ata>
</EventData>
</Event>
I hope someone can help me out, I really need to know what's wrong too. Thank you so much in advance!

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C
Comatose_Llama
Junior Member
Find
18
03-27-2025, 06:34 PM
#2
Verify all components are current, including the BIOS. Consider executing a Windows Memory Diagnostic. If any issues arise, update or replace the RAM.
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C
Comatose_Llama
03-27-2025, 06:34 PM #2

Verify all components are current, including the BIOS. Consider executing a Windows Memory Diagnostic. If any issues arise, update or replace the RAM.

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A
ArctisX21
Junior Member
Find
22
03-27-2025, 06:34 PM
#3
I'll attempt this again, as I confirmed all my drivers were current and my BIOS was recently updated. I also ran a Windows Memory Diagnostic without finding any issues. However, I plan to try it once more.
In the meantime, what factors do you believe might have led to this problem?
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A
ArctisX21
03-27-2025, 06:34 PM #3

I'll attempt this again, as I confirmed all my drivers were current and my BIOS was recently updated. I also ran a Windows Memory Diagnostic without finding any issues. However, I plan to try it once more.
In the meantime, what factors do you believe might have led to this problem?

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L
lostwolf520
Junior Member
Find
40
03-27-2025, 06:34 PM
#4
Your current CPU temperatures are available. Here are the details of your PC specifications.
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L
lostwolf520
03-27-2025, 06:34 PM #4

Your current CPU temperatures are available. Here are the details of your PC specifications.

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I
Ice3Boy
Member
Find
230
03-27-2025, 06:34 PM
#5
When idle, it keeps around 35 to 38 celcius (even with multiple tabs or apps open) and occasionally reaches about 40 to 45. Under load, such as during stress tests like OCCT, the CPU temperatures stay within safe and normal ranges of 60c to 67c. In summary, my CPU temperatures are normal and I don’t notice any overheating. Ahead of time, my GPU is also functioning properly, although during OCCT’s heavy load test it spikes to around 75 and peaks at 81 or 80, while idle temps sit between 40c and 43c. I’m considering the possibility that the issue might be related to the motherboard. I recently upgraded both the motherboard and RAM, but this started after the problem appeared. I’ve tested the RAM individually with OCCT and run Windows memory diagnostics without any errors. I haven’t enabled XMP and everything is set to default BIOS settings. Could it be that my new motherboard or another component is causing this WHEA error?
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I
Ice3Boy
03-27-2025, 06:34 PM #5

When idle, it keeps around 35 to 38 celcius (even with multiple tabs or apps open) and occasionally reaches about 40 to 45. Under load, such as during stress tests like OCCT, the CPU temperatures stay within safe and normal ranges of 60c to 67c. In summary, my CPU temperatures are normal and I don’t notice any overheating. Ahead of time, my GPU is also functioning properly, although during OCCT’s heavy load test it spikes to around 75 and peaks at 81 or 80, while idle temps sit between 40c and 43c. I’m considering the possibility that the issue might be related to the motherboard. I recently upgraded both the motherboard and RAM, but this started after the problem appeared. I’ve tested the RAM individually with OCCT and run Windows memory diagnostics without any errors. I haven’t enabled XMP and everything is set to default BIOS settings. Could it be that my new motherboard or another component is causing this WHEA error?

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