F5F Stay Refreshed Hardware Desktop USB peripherals are frequently disconnecting; troubleshooting with various approaches has proven ineffective.

USB peripherals are frequently disconnecting; troubleshooting with various approaches has proven ineffective.

USB peripherals are frequently disconnecting; troubleshooting with various approaches has proven ineffective.

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NoNamedBandit
Junior Member
36
06-10-2024, 06:47 PM
#1
My mouse (Razer Naga Trinity) often disconnects and reconnects to my PC. I suspect the issue isn't limited to the mouse itself but could involve other USB devices as well, since my webcam also sometimes drops out.

I've tested it on different PCs, and it functions properly there. I've reinstalled all USB drivers, turned off USB suspend, adjusted advanced power settings, and updated Windows. I've also unplugged all other USB devices connected to the I/O port to eliminate any EMI interference, but the problem persists.

Running Command Prompt with DISM and SFC tools didn't resolve it. Fast Startup has been disabled as well.

I've followed instructions from several websites:
https://e-methodstechnologies.com/fix-mo...onnecting/
https://www.makeuseof.com/how-to-fix-usb...indows-10/

My system specs are:
Power Supply: Corsair Rm850x Gold 850 watt (new, July 2021)
Motherboard: ASUS Prime x570-Pro (new, July 2021)
CPU: Ryzen 3800X (new, July 2021)
GPU: GTX 1650 (new, July 2021)

Any assistance would be very much appreciated!
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NoNamedBandit
06-10-2024, 06:47 PM #1

My mouse (Razer Naga Trinity) often disconnects and reconnects to my PC. I suspect the issue isn't limited to the mouse itself but could involve other USB devices as well, since my webcam also sometimes drops out.

I've tested it on different PCs, and it functions properly there. I've reinstalled all USB drivers, turned off USB suspend, adjusted advanced power settings, and updated Windows. I've also unplugged all other USB devices connected to the I/O port to eliminate any EMI interference, but the problem persists.

Running Command Prompt with DISM and SFC tools didn't resolve it. Fast Startup has been disabled as well.

I've followed instructions from several websites:
https://e-methodstechnologies.com/fix-mo...onnecting/
https://www.makeuseof.com/how-to-fix-usb...indows-10/

My system specs are:
Power Supply: Corsair Rm850x Gold 850 watt (new, July 2021)
Motherboard: ASUS Prime x570-Pro (new, July 2021)
CPU: Ryzen 3800X (new, July 2021)
GPU: GTX 1650 (new, July 2021)

Any assistance would be very much appreciated!

J
jackyvb27
Junior Member
40
06-10-2024, 06:47 PM
#2
Update your post with the system hardware details and operating system information.
PSU: make, model, wattage, age, condition?
Also check Reliability History and Event Viewer for any error codes, warnings, or info events linked to USB disconnects.
J
jackyvb27
06-10-2024, 06:47 PM #2

Update your post with the system hardware details and operating system information.
PSU: make, model, wattage, age, condition?
Also check Reliability History and Event Viewer for any error codes, warnings, or info events linked to USB disconnects.

D
DevilDoggy657
Senior Member
530
06-10-2024, 06:47 PM
#3
Added details about the hardware specifications. I reviewed the Reliability History and Event Viewer, but they aren't detecting any disconnections. I have three USB devices connected to the PC, all relying solely on the PC's power. With an x570 board and an 850-watt PSU, should it be manageable?
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DevilDoggy657
06-10-2024, 06:47 PM #3

Added details about the hardware specifications. I reviewed the Reliability History and Event Viewer, but they aren't detecting any disconnections. I have three USB devices connected to the PC, all relying solely on the PC's power. With an x570 board and an 850-watt PSU, should it be manageable?

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aurodude
Member
202
06-10-2024, 06:47 PM
#4
The motherboard's BIOS version 3603 was released for "Fixing USB connectivity issue".
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aurodude
06-10-2024, 06:47 PM #4

The motherboard's BIOS version 3603 was released for "Fixing USB connectivity issue".

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andrew222wong
Junior Member
19
06-10-2024, 06:47 PM
#5
I have updated the BIOS, experienced a brief boot issue, but am now running smoothly. I'll keep you posted on whether it's resolved! Thanks for your assistance!
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andrew222wong
06-10-2024, 06:47 PM #5

I have updated the BIOS, experienced a brief boot issue, but am now running smoothly. I'll keep you posted on whether it's resolved! Thanks for your assistance!

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MisterFister55
Junior Member
21
06-10-2024, 06:47 PM
#6
Seems like the connection failed again. I updated the BIOS to version 4021.
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MisterFister55
06-10-2024, 06:47 PM #6

Seems like the connection failed again. I updated the BIOS to version 4021.

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Dark_NightHD
Member
154
06-10-2024, 06:47 PM
#7
The mouse connection is made to a specific USB port. The four blue USB 3.2 Gen 1 ports are managed by the Ryzen processor, whereas the four teal blue USB 3.2 Gen 2 ports are handled by the x570 chipset.
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Dark_NightHD
06-10-2024, 06:47 PM #7

The mouse connection is made to a specific USB port. The four blue USB 3.2 Gen 1 ports are managed by the Ryzen processor, whereas the four teal blue USB 3.2 Gen 2 ports are handled by the x570 chipset.

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Magic_Wolf_
Senior Member
530
06-10-2024, 06:47 PM
#8
Yes, you can try a dark blue one if you're connected to the teal blue one.
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Magic_Wolf_
06-10-2024, 06:47 PM #8

Yes, you can try a dark blue one if you're connected to the teal blue one.

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Wolfyyy_
Senior Member
358
06-10-2024, 06:47 PM
#9
You may as well try, just to see if there is any difference.
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Wolfyyy_
06-10-2024, 06:47 PM #9

You may as well try, just to see if there is any difference.

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AOCTHEDUDE
Member
57
06-10-2024, 06:47 PM
#10
It is likely that an x570 board with an 850-watt PSU will suffice. One might expect this setup to work well. Which gadgets rely on direct motherboard USB power? The mouse is among them.
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AOCTHEDUDE
06-10-2024, 06:47 PM #10

It is likely that an x570 board with an 850-watt PSU will suffice. One might expect this setup to work well. Which gadgets rely on direct motherboard USB power? The mouse is among them.

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