F5F Stay Refreshed Software Operating Systems Update on Moment 4 Moment 4: volume control is experiencing instability when using Bluetooth devices.

Update on Moment 4 Moment 4: volume control is experiencing instability when using Bluetooth devices.

Update on Moment 4 Moment 4: volume control is experiencing instability when using Bluetooth devices.

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NarcosxCOL
Junior Member
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12-05-2025, 07:45 PM
#1
This issue has existed since the Windows 11 release. It appears across various Windows 11 systems, such as Microsoft Surface 2, and similar questions have been posted (though not fully resolved).

I've already removed and reinstalled all relevant audio, Bluetooth, touchpad, and other system drivers. Running sfc and DISM didn't help. This isn't a driver-related problem; it's an operating system flaw that has persisted since the RTM and remains in the current 22H2 Moment 4 update.

I've shared two videos demonstrating that the touchpad volume control functions smoothly with standard built-in speakers, just as it did on Windows 10. However, using two different Bluetooth devices causes the scrolling to become very slow, unstable, and unusable. This suggests an underlying OS issue that requires a fix.

For reference, here are the links to the videos:
- https://youtu.be/LJiUC4n3DK4
- https://youtu.be/6bftjMTO2To

My system details (for your information):
Samsung Odyssey Notebook (NT850XCJ-XC716)
Processor: Intel® Core™ i7-10750H @ 2.60GHz (2.59 GHz)
Installed RAM: 16.0 GB
Edition: Windows 11 Home
Version: 22H2
Installed on: 10/14/2023
OS build: 22621.2428
Serial number: XXXXXXX
Experience: Windows Feature Experience Pack 1000.22674.1000.0

I've tried reverting to Windows 10 (this is the third attempt) until the problem resolves. Please let me know if you have any known solutions. I suspect that even a clean installation with both MS and OEM drivers won't fix this issue.
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N
NarcosxCOL
12-05-2025, 07:45 PM #1

This issue has existed since the Windows 11 release. It appears across various Windows 11 systems, such as Microsoft Surface 2, and similar questions have been posted (though not fully resolved).

I've already removed and reinstalled all relevant audio, Bluetooth, touchpad, and other system drivers. Running sfc and DISM didn't help. This isn't a driver-related problem; it's an operating system flaw that has persisted since the RTM and remains in the current 22H2 Moment 4 update.

I've shared two videos demonstrating that the touchpad volume control functions smoothly with standard built-in speakers, just as it did on Windows 10. However, using two different Bluetooth devices causes the scrolling to become very slow, unstable, and unusable. This suggests an underlying OS issue that requires a fix.

For reference, here are the links to the videos:
- https://youtu.be/LJiUC4n3DK4
- https://youtu.be/6bftjMTO2To

My system details (for your information):
Samsung Odyssey Notebook (NT850XCJ-XC716)
Processor: Intel® Core™ i7-10750H @ 2.60GHz (2.59 GHz)
Installed RAM: 16.0 GB
Edition: Windows 11 Home
Version: 22H2
Installed on: 10/14/2023
OS build: 22621.2428
Serial number: XXXXXXX
Experience: Windows Feature Experience Pack 1000.22674.1000.0

I've tried reverting to Windows 10 (this is the third attempt) until the problem resolves. Please let me know if you have any known solutions. I suspect that even a clean installation with both MS and OEM drivers won't fix this issue.

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A
ApoSmile
Junior Member
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36
12-05-2025, 07:45 PM
#2
I don’t use a laptop. I set up this system a few months ago. My motherboard comes with a Realtek sound card, and the default driver was quite poor. The unusual thing is that the audio only stops working in games, not when playing music—which is strange.

Three months later, Realtek released a driver update available on their website, which resolved the sound problems temporarily. Samsung relies on Microsoft for updates, which I think is a bit lazy.

Regarding Bluetooth, I had three adapters but only one worked well. My built-in WiFi card functioned for about two months after the Windows 11 update, then it would connect and disconnect in nearly a second. I stopped using Bluetooth on Windows 11. All my other adapters except one work fine on Linux, where I use plugged-in wireless earphones. My Samsung laptop is updated with the latest version, so I’m happy it doesn’t have issues.
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A
ApoSmile
12-05-2025, 07:45 PM #2

I don’t use a laptop. I set up this system a few months ago. My motherboard comes with a Realtek sound card, and the default driver was quite poor. The unusual thing is that the audio only stops working in games, not when playing music—which is strange.

Three months later, Realtek released a driver update available on their website, which resolved the sound problems temporarily. Samsung relies on Microsoft for updates, which I think is a bit lazy.

Regarding Bluetooth, I had three adapters but only one worked well. My built-in WiFi card functioned for about two months after the Windows 11 update, then it would connect and disconnect in nearly a second. I stopped using Bluetooth on Windows 11. All my other adapters except one work fine on Linux, where I use plugged-in wireless earphones. My Samsung laptop is updated with the latest version, so I’m happy it doesn’t have issues.

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