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Unusual video crash problem Issue with video playback failure

Unusual video crash problem Issue with video playback failure

K
khaledkb_
Senior Member
724
08-26-2020, 12:43 PM
#1
I’m dealing with an unusual problem that keeps occurring while playing Starfield. At random moments the video drops completely, but audio remains intact. Changing cables or performing a system check didn’t resolve it—only a hard restart helped. I ran a system file check and DISM repair, but nothing fixed the issue. After updating drivers yesterday, it still happens. Using HWInfo showed normal GPU stats before the crash, and Event Viewer only logged the cold boot event. I haven’t found any logs about the card or crash data from Nvidia. It’s strange that after trying mods in Starfield and switching to RDR2, the problem persists. My PC runs a Ryzen 9 5900X with an RTX 3080 OC, DDR4 3200MHz, 32GB RAM (two 16GB sticks), and uses MSI SPATIUM M461 NVMe SSD.
K
khaledkb_
08-26-2020, 12:43 PM #1

I’m dealing with an unusual problem that keeps occurring while playing Starfield. At random moments the video drops completely, but audio remains intact. Changing cables or performing a system check didn’t resolve it—only a hard restart helped. I ran a system file check and DISM repair, but nothing fixed the issue. After updating drivers yesterday, it still happens. Using HWInfo showed normal GPU stats before the crash, and Event Viewer only logged the cold boot event. I haven’t found any logs about the card or crash data from Nvidia. It’s strange that after trying mods in Starfield and switching to RDR2, the problem persists. My PC runs a Ryzen 9 5900X with an RTX 3080 OC, DDR4 3200MHz, 32GB RAM (two 16GB sticks), and uses MSI SPATIUM M461 NVMe SSD.

J
j0601318
Junior Member
31
08-26-2020, 01:03 PM
#2
Yes, the GPU was recently updated.
J
j0601318
08-26-2020, 01:03 PM #2

Yes, the GPU was recently updated.

P
174
08-28-2020, 06:19 AM
#3
Nop, this is a 2 years old GPU, and I update the drivers whenever Nvidia App shows it is needed, after doing DDU yesterday I tried using the previous release for my GPU but it just happened again.
P
PixelatedKirby
08-28-2020, 06:19 AM #3

Nop, this is a 2 years old GPU, and I update the drivers whenever Nvidia App shows it is needed, after doing DDU yesterday I tried using the previous release for my GPU but it just happened again.

M
Morwaen
Junior Member
10
08-29-2020, 01:00 AM
#4
Have you explored another display or checked alternative ports for the monitor and GPU?
M
Morwaen
08-29-2020, 01:00 AM #4

Have you explored another display or checked alternative ports for the monitor and GPU?

D
dibdab89
Junior Member
2
09-02-2020, 04:24 AM
#5
Sure, I attempted to change the cables connected to my TV, but even with audio present, the video still didn't appear until I powered down the device.
D
dibdab89
09-02-2020, 04:24 AM #5

Sure, I attempted to change the cables connected to my TV, but even with audio present, the video still didn't appear until I powered down the device.