Unusual random standby problem on ACER laptops
Unusual random standby problem on ACER laptops
Here’s a revised version of your text:
So here’s the current situation: I own two laptops for two coworkers. One is an ACER model, which may become important later, but it runs on a different operating system—specifically, an 11th generation Intel CPU paired with dedicated NVIDIA graphics. The other is an AMD laptop (Ryzen 2nd gen) using dedicated AMD graphics. I started with the AMD one since it was previously owned by an executive and I transferred it to my colleague. Initially, everything worked fine—Windows 10 was installed, BIOS updated, drivers refreshed, MS Office added, Syncthing set up, and other necessary programs installed. Everything proceeded smoothly until the device stopped functioning properly. It would suddenly power off, the keyboard lights dimmed, and the keys stopped responding for a few seconds (sometimes briefly or for a couple of seconds). A sound would play, and when it seemed to come back online, Windows would prompt for a new login. The executive who received the notebook also experienced similar issues, though less often.
I attempted several fixes: checking the event logger, testing with another power source, using an external monitor, reinstalling drivers, removing all peripherals, and even using a Bluetooth mouse to check for USB problems. The temperature stayed comfortably below 60°C (around 37–40°C). The device wasn’t used for gaming or heavy tasks. Eventually, we decided it was a hardware issue—possibly a faulty motherboard joint or a damaged component—and replaced it with a new notebook (also an ACER at the colleague’s request).
With the Intel 11th gen model, I tried Windows 11 and made similar adjustments. Running a live Linux version for testing didn’t help much, as my colleague relies on it daily. I’m quite frustrated. It seems like the problem might be software-related, given that only the applications we installed after the OS and drivers behave consistently across both systems.
Please advise. This could be the first time I’ve become so upset I stopped searching for a solution and blamed the device management software or a conflict between firmware and an app.
It seems unclear if the issue is a logout timer or something related to usage.
Sure, attempt to boot from an external USB with the OS installed to check for Windows issues.
Like I mentioned in the original post, yes, that could be a "easy" troubleshoot that I have yet to try. But it appears so random (it could be in the first few minutes, it could be in the last hour of the 8 hour workday and non-reapeating during this time. That's why it would be hard to stay on a external os and do productive work in the meantime. But, if it's a last resort I guess I could "sacrifice" a day to do some online stuff, and call it a day. Still I'm very curious as what's happening that causes this type of behavior.
I see the issue with the external OS, which explains why it’s not valid. Possible corrupt Windows files might be the cause, and running "sfc /scannow" could help resolve it.
No outcome yet. The scan completed, some fixes were made, but the generated log remains very lengthy. The issue continues. I’ll try booting from a live Ubuntu tomorrow to check for hardware problems and bring you the findings.