F5F Stay Refreshed Hardware Desktop Unusual problem with the computer...

Unusual problem with the computer...

Unusual problem with the computer...

G
gingerdawson13
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82
12-26-2023, 05:58 AM
#1
I experienced a power cut at my home recently. Once the electricity returned, everything appeared fine and the PC started up properly. After updating a game, I encountered an error while trying to update, and my M.2 drive vanished. Restarting the computer didn’t help. In the BIOS I confirmed the drive was still present, but when I went back to Windows it reappeared. I attempted to download again, but the same problem occurred. I managed to locate the drive in Windows, yet touching it caused it to disappear. Eventually, I noticed the speakers stopped working whenever the PC was on for extended periods or after a restart. After a day of troubleshooting, Windows would blue screen when running heavy tasks—like web browsers. I gave up and reformatted all drives, installing Windows 11 Pro fresh, but the issues persisted. I reset the BIOS without success. When the blue screen appeared, it was a standard one; the screen became distorted before shutting down. Now I’m left with a $5,000 Chrome laptop and my setup.
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G
gingerdawson13
12-26-2023, 05:58 AM #1

I experienced a power cut at my home recently. Once the electricity returned, everything appeared fine and the PC started up properly. After updating a game, I encountered an error while trying to update, and my M.2 drive vanished. Restarting the computer didn’t help. In the BIOS I confirmed the drive was still present, but when I went back to Windows it reappeared. I attempted to download again, but the same problem occurred. I managed to locate the drive in Windows, yet touching it caused it to disappear. Eventually, I noticed the speakers stopped working whenever the PC was on for extended periods or after a restart. After a day of troubleshooting, Windows would blue screen when running heavy tasks—like web browsers. I gave up and reformatted all drives, installing Windows 11 Pro fresh, but the issues persisted. I reset the BIOS without success. When the blue screen appeared, it was a standard one; the screen became distorted before shutting down. Now I’m left with a $5,000 Chrome laptop and my setup.

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C
CosmoPink
Junior Member
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2
12-26-2023, 05:58 AM
#2
It clearly suggests the motherboard has a short circuit due to the power failure. It’s disappointing that the high-quality PSU failed to safeguard it. Key takeaways: extra UPS would be beneficial. Is your motherboard’s warranty still valid?
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C
CosmoPink
12-26-2023, 05:58 AM #2

It clearly suggests the motherboard has a short circuit due to the power failure. It’s disappointing that the high-quality PSU failed to safeguard it. Key takeaways: extra UPS would be beneficial. Is your motherboard’s warranty still valid?

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B
Ben3DHSS
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109
12-26-2023, 05:58 AM
#3
I assembled it back in 2019 prior to the pandemic chaos. That’s essentially what I was considering afterward, though I aimed to check if I overlooked anything. The surprising part is I’ve got everything set up on the PC with a costly surge protector.
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Ben3DHSS
12-26-2023, 05:58 AM #3

I assembled it back in 2019 prior to the pandemic chaos. That’s essentially what I was considering afterward, though I aimed to check if I overlooked anything. The surprising part is I’ve got everything set up on the PC with a costly surge protector.

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J
Jordan_Gbu
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208
12-26-2023, 05:58 AM
#4
It's really disappointing, I'm sorry about the PC issue. It's tough to recover what's left, but if you have another machine or can ask someone for a spare, you might be able to test each part and find out what's working.
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J
Jordan_Gbu
12-26-2023, 05:58 AM #4

It's really disappointing, I'm sorry about the PC issue. It's tough to recover what's left, but if you have another machine or can ask someone for a spare, you might be able to test each part and find out what's working.

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J
juri1990
Senior Member
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441
12-26-2023, 05:58 AM
#5
You’re likely not excited about this, but here’s what I’d suggest. With a surge protector in place, it probably softened the shock, but a stray pulse might still have damaged the PSU. I’d remove the PSU and test the setup with another confirmed working unit first. Avoid using cables from the unit you just removed—opt for the ones that came with the new one. Take out the CMOS battery from the motherboard, keep the power button pressed until lights start blinking—this indicates components are discharged. Reinsert the battery, turn on the PSU, and press the reset button to reboot. You might need to adjust BIOS settings and save changes before opening Windows. This helps verify everything works without assuming other issues. Let me know how it goes.
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J
juri1990
12-26-2023, 05:58 AM #5

You’re likely not excited about this, but here’s what I’d suggest. With a surge protector in place, it probably softened the shock, but a stray pulse might still have damaged the PSU. I’d remove the PSU and test the setup with another confirmed working unit first. Avoid using cables from the unit you just removed—opt for the ones that came with the new one. Take out the CMOS battery from the motherboard, keep the power button pressed until lights start blinking—this indicates components are discharged. Reinsert the battery, turn on the PSU, and press the reset button to reboot. You might need to adjust BIOS settings and save changes before opening Windows. This helps verify everything works without assuming other issues. Let me know how it goes.

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M
M4R1U51234
Junior Member
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46
12-26-2023, 05:58 AM
#6
Sure, I'm ready to give it a shot tomorrow and observe the outcome.
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M
M4R1U51234
12-26-2023, 05:58 AM #6

Sure, I'm ready to give it a shot tomorrow and observe the outcome.

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