Unusual kernel-level issue causing crash when waking from sleep
Unusual kernel-level issue causing crash when waking from sleep
Hey there, I’m struggling to figure out this persistent blue screen issue with my PC. It’s been happening for about six months now. My computer tends to sleep for long stretches, often during the night. When I wake it up, it jumps straight into the Windows login screen and feels quite slow. Sometimes I manage to log in and reach the home screen, but I consistently encounter this unexpected kernel mode trap (0x0000007f) error. It seems to occur around 99% of the time. If it’s asleep for just a short while, it can boot fine—sometimes it does, other times it doesn’t. There have been a few rare times when the same blue screen appeared, though those were uncommon. I recently reinstalled Windows completely, including a full format, and it helped for a couple of days before things went back to normal. I’ve also replaced my RAM several times (as suggested it might be the culprit) and even borrowed a new set from a friend, but nothing worked. I ran MemTest86 last night and it passed without any errors. Here are my specs and the crash files I have: Windows 11 Home 64 bit, version 22H2, built on 6/1/2023. Hardware is roughly three and a half years old—AMD Ryzen 2700X, not overclocked. ROG Crosshair VII Hero (WiFi) with BIOS 5102 (released 12/6/2023). 32GB Corsair Vengeance RGB Pro DDR4 at 3000mHz. MSI GeForce GTX 1660 VENTUS XS (6 GB GDDR5). NVIDIA Studio driver version 535.98 (latest). 250GB Samsung 970 EVO PLUS for the boot drive. Seagate Focus 850W Gold Power Supply. I’ve attached the dump files from the crashes. I tried PERFMON, but it just loops forever—confusing. Any advice would be really appreciated!
There have been some problems with Samsung SSDs this year. They can often be fixed or resolved using Samsung's software updates to upgrade the firmware. Are you looking for the studio drivers for your GPU? The gaming drivers tend to be more reliable because they receive more frequent updates and patches compared to the studio versions. Since your system isn't equipped with the latest components, you might also consider installing a new version of Windows 10. Performance is similar to Windows 11 but generally less buggy on older hardware. Hope this assists you.
Thanks, Sawa. Your SSD firmware seems current, so I don’t think that’s the problem. Since I mainly use my GPU for video editing, I lean toward Studio drivers. I’ve thought about switching back to Windows 10, but it feels impractical given its impending end-of-life in just a couple of years. My hardware is backed by Windows 11 officially, so it shouldn’t be a major issue, but your advice was helpful!
It's failing due to ngscan.sys, likely linked to Acronis software—possibly Cyber Protect Cloud. This issue causes the filter manager driver in Windows to malfunction. A bug was reported to Acronis in December 2022, but it hasn't been resolved. Removing the Acronis program should resolve the problem.
Thank you for your attention to the details! I’m using Acronis Cyber Protest Home Office. I plan to remove it and will confirm the fix if it resolves. UPDATE: After some testing, the Bjoolz solution appears to be fully effective. I no longer experience BSODs during wake-up sessions, and my performance issues have been resolved. Additionally, removing Acronis from my Asus Zephyrus G15 laptop eliminated lag when waking up, which was also fixed by uninstalling it. UPDATE 2: No Acronis has been used in a week, and my system remains stable. Excited to have the problem solved! Edited June 30, 2023 by TheTechNick