Unknown problems with the router in Australia
Unknown problems with the router in Australia
Hi, I’m facing several significant challenges with our ISP after installing the router provided by Telstra. Here’s a brief summary:
- We have about 13 devices connected, with one using Ethernet and the rest via Wi-Fi.
- We’re on an Australian NBN plan with Telstra, which offers speeds over 40 MB/s down but only around 7 MB/s on Wi-Fi.
- Recent issues include frequent latency spikes (up to 4k+), packet loss lasting over five minutes, and random DNS failures.
- Wi-Fi performance has been inconsistent—sometimes it works well when someone enters the house, but often drops quickly.
- Over the past two weeks, speeds have dropped to 2–3 MB/s, and connectivity is now spotty.
- Restarting the router hasn’t resolved the problems.
- We’ve tried upgrading to other models, but reviews raised concerns and the prices were high.
Currently, only a few devices are online, including our PC. We’ve reached out to Telstra Support, who advised updating the router firmware but didn’t suggest further action. We’re leaning toward upgrading to a TP-Link Archer C7, which seems more affordable and has good reviews. However, we’re unsure if it will solve our issues or if it’s a waste of money since the root cause is still unclear.
We’re also a gaming group with mostly PC usage, so our Wi-Fi needs are limited. Any tips or advice would be greatly appreciated!
Hello, The Archer C7 does not support ADSL/VDSL. For more details, visit https://www.tp-link.com/eg/home-networki...her-vr600/