Unexplained software crashes
Unexplained software crashes
Here’s a rewritten version of the text, aiming for clarity and conciseness:
“I'm experiencing intermittent crashes in several applications – primarily games, but also occasionally with Chrome – on my new PC. The crashes are unpredictable; sometimes I can use programs flawlessly for extended periods, while other times they crash multiple times within an hour. The most common issue is during gameplay, but it also occurs when browsing. When a crash happens, the application simply closes without any error messages. My event monitoring software occasionally reports an ID 1000 error or no errors at all. I've already tried basic troubleshooting like resetting my computer and running memory tests (memtestx86) which showed no issues. My system specifications are: AMD Ryzen 9 1920X, MSI X399 SLI motherboard, GeForce RTX 2080, 2x8GB DDR4 3200MHz G.Skill RAM, two Samsung SSD 860 EVO 2.5” drives (500GB each), and a Seasonic 750W Gold power supply.”
Which version of Windows do you have?
If you set the Windows to save a memory dump as dump files when the BSODs happen and upload the dump file somewhere (more than one file is better that is a few dumps after a few BSODs) and leave a link here it can be looked at.
With a number of dump files it might be possible to see whether the crashes have something in common and point to something special and to narrow down what causes the crashes. It might be a driver/conflict issue.
Are you overclocking any of the components? If yes set them back to stock speed/clocks and see if the problem goes away.
It can be a RAM problem and sometimes RAMs that cause crashes show no errors in tools like memtest86.
Have you recently added hardware? Also check in device manager to see if any of the components have yellow exclamation marks indicating a driver or other issues.
Do you have and are you using any antivirus/security software? Sometimes these happen due to data corruption by virus/malware.
Also it wouldn't hurt to check your storage for errors and such.
Here’s a rewritten version of the text, aiming for clarity and conciseness:
“My computer has Windows 10. I've created minidump files but recently one of my games crashed, leaving an empty minidump directory. I suspect a BSOD (Blue Screen of Death) issue, though it’s infrequent. None of my components are overclocked. I need to determine if the problem is with my RAM or storage. I recently purchased the entire computer and have updated all drivers via driverscloud.com; however, the component manager shows no yellow exclamation marks.”
Would you like me to focus on a particular aspect of this rewrite?
try this and as son there will be a bsod run it
https://www.resplendence.com/whocrashed
the free one that will read it in plain text and report result back .
System error log location: C:\Windows\Minidump
System errors are activated in your device’s settings.
No usable system error logs were located within your device.
I anticipate needing to pause until a Blue Screen of Death appears...
No problem, glad to help. Yes memory content is 'dumped' when there's BSODs and such, when for example a game crashes to desktop there's no dump. You can also check Windows Event Viewer to see if any component/service/driver has registered an error at the time of the crash you just had.
If RAM shows no errors after say a 4-hour run of a few memtest test rounds it's not easy to pin point and determine if they're faulty. Especially so when they're mismatched. You mentioned you have 2x8GB DDR4 DIMMs. Did they come in a pack of two or by any change you bought two single 8GB DIMMs and put them together?
You can check your storage health by looking at SMART data. You can use software like HD Sentinel or HD Tune Pro Portable etc.
If you think the drivers are up to date the issue of outdated drivers being at fault here is moot.
You can wait for next possible BSOD and we can look at the dump to see if there's any clue that can help us find the problem.
The event observer log contains the following errors:
An invalid application name, DyingLightGame.exe version 1.16.0.0, timestamp 0x5abb698a, was detected.
A defective module, nvwgf2umx.dll version 25.21.14.1881, timestamp 0x5c5209e7, was identified.
The exception code is 0xc0000005.
The error offset is 0x0000000000ce03bf.
The problematic process ID is 0x23d8.
The default application startup time is 0x01d4c3c0e547da18.
The failing application path is C:\ Program Files (x86) \ Steam \ Steam \ Common \ Dying Light \ DyingLightGame.exe.
The defective module path is C: \ Windows \ System32 \ DriverStore \ FileRepository \ nv_dispi.inf_amd64_4aa19ae78d94d8a3 \ nvwgf2umx.dll.
Report ID: 625ccaae-c966-471d-a53c-7110b01539fe.
My system utilizes two RAM modules.
I suspected a driver issue and subsequently reset my computer, but the problem persists. How can I verify that my drivers are functioning correctly?