Unexpected system errors are causing the game to abruptly close.
Unexpected system errors are causing the game to abruptly close.
Hello, I’m submitting this post for review after having posted previously. I recently acquired this pre-built system approximately two months ago and have utilized it primarily for World of Warcraft (both classic and retail) alongside titles such as Gears 5 and the latest Call of Duty release. I’ve experienced no stability problems whatsoever during gameplay, aside from occasional crashes within Call of Duty. Initially, the game would fail during the first thirty seconds of a match, but I believe I resolved this issue. More recently, I've encountered random crashes—sometimes occurring on the initial game launch, other times after several games—resulting in a frozen main display and necessitating a hard shutdown. The second monitor displays a black screen intermittently. Given my limited positive feedback regarding this PC’s performance within Call of Duty, I am concerned that it may be the source of these issues.
Greetings,
Your computer system demonstrates notable processing capabilities suitable for gaming applications at resolutions of 1080p and 1440p.
It’s conceivable that the power supply unit (PSU) within the PC is a contributing factor. Specifically, it may not be delivering sufficient wattage to adequately support both the central processing unit (CPU) and graphics processing unit (GPU) when operating under demanding loads during gameplay. Consequently, the system experiences instability and crashes due to the PSU’s inability to meet the power demands. It's important to note that the described crashes differ from typical PSU-related issues, which usually manifest as random restarts. However, pre-built HP/Dell machines often utilize PSUs that operate at their limits.
I am unable to ascertain the exact specifications of your HP system, including the type and wattage of the PSU, or the motherboard model, necessary for determining whether a replacement PSU of higher quality could be implemented.
It’s incredibly frustrating how retailers never detail the power supply or motherboard in product descriptions—those are the core components of a computer, and I can’t recommend purchasing pre-built systems from anyone due to this lack of transparency. You truly have no idea what you're investing in. 🙃
Honestly, it’s such a nuisance dealing with HP; I had to delve into the BIOS settings to ensure everything was current. From now on, I always begin by checking the BIOS. Because Best Buy failed to include motherboard specifications in their listing, you’ll need to verify them yourself. Simply type “system information” into the search bar. Based on my past experiences with HP, it's a company I wouldn’t trust for a PC, particularly one intended for gaming. Let’s see if they even bother providing BIOS updates; that was a critical issue with my previous HP computer and ultimately led to my decision. Hopefully, these individuals will demonstrate some level of competence with their supposedly high-performance gaming PCs.
Link:
OMEN by HP Obelisk
Regarding the central processing unit in that system, its operational temperature is notably elevated, as I recall. Should this not be attributable to a power-related concern, I am curious whether it’s experiencing thermal distress.
Please obtain and execute this software:
https://www.cpuid.com/softwares/hwmonitor.html
Subsequently, engage one of your games for a period before closure, and when the application is terminated, transmit the resultant data, specifically the CPU core temperatures as well as the video card temperatures.
I’ve conducted extensive investigations into temperature readings preceding this event utilizing this very site, and I encountered no concerning feedback regarding potential overheating of the computer. While certain individuals have augmented their systems with additional cooling fans, my own measurements over several weeks indicate satisfactory performance.
Regarding the images you’re viewing, if a monitoring application indicates your idle CPU temperature as -1, that suggests a significant anomaly – 62 degrees Celsius represents an exceptionally high temperature, potentially triggering performance throttling. I recommend utilizing the monitoring app I previously referenced to obtain a more accurate assessment of your actual temperatures.
The system experienced a failure upon shutdown. Prior to this, it was operating at approximately 80% CPU usage and 90% GPU utilization, figures commonly observed during intensive gaming sessions. Temperature readings previously shared by myself have been corroborated as normal by other users. The application’s diagnostic indicators consistently displayed amber and red signals, which I have not encountered before. 🤦🏻♂️