Uncertain about next steps.
Uncertain about next steps.
I’m reaching out today because I need guidance on possible steps I can take. I’ve been struggling with online video games for over a year, facing serious problems that haven’t improved despite repeated attempts. I’m located in Irvine, California, and while others might understand, this issue seems unusual for my area. My ISP, Cox Communications, claims it’s related to COVID and says repairs will take time. They’ve had over a year of documentation, with more than 40 technicians visiting my house, but most gave vague or unhelpful explanations about packet loss.
They told me my equipment was outdated and that the problem was overload, suggesting they’d split the node. They’ve replaced parts like the modem, router, and cables, but no one has followed up on what’s actually wrong. The supervisor I spoke with refused to call back, and even after months of troubleshooting, they still blamed my gear.
Since COVID, they say the issue is constant usage at 90% capacity, but I’m left wondering what to do next. I have fiber for my mother, so she’s unaffected. The main challenge is finding a solution without them fixing it, and I’m unsure how to escalate this. I just need advice on what actions to consider.
Sadly, you can't send a wireless link to your mom like Linus did in one of his clips.
The additional cost of a fiber upgrade varies depending on your location and the specific service provided.
Stay calm until the restrictions ease. Many ISPs have active limits to prevent employees from entering homes. I’m not representing Cox, but my employer’s ISP isn’t creating frequent service alerts. They focus on restoring service during outages. Keep detailed records of everything. Verify coax connections are using modern compression tools and installed correctly. Improper fittings are a common issue—ensure they’re tight but not over-tightened, which can lead to problems.
Fiber isn't available at my house yet. The cost would match what they offer. They mentioned upgrading to a business plan could work, but from others' experiences it seems similar lines with faster SLAs and no data limits.
They were fitted using a compression tool, the newest equipment that re-tightened everything and laid out a brand-new RG-11 cable to test if that would resolve the problem. Still nothing improved. I'm sure it's not related to the fittings, considering how long this has been a concern. The timing clearly shows the issue has persisted on Cox, but I can't fix it from home. Also, loading the page to check comments was difficult.
What you're experiencing doesn't seem to help your present circumstances.