F5F Stay Refreshed Hardware Desktop Turning off the PC or experiencing a crash while playing is a common issue.

Turning off the PC or experiencing a crash while playing is a common issue.

Turning off the PC or experiencing a crash while playing is a common issue.

K
Kassara
Member
55
03-08-2021, 05:36 AM
#1
CPU model: Ryzen 5 5600X GPU: AMD Radeon RX 6700 XT Mainboard: MPG B550 Gaming EDGE Wi-Fi RAM: 2x 16GB DDR4 – 3200 PSU: Corsari RM650i Storage: Samsung SSD 970 EVO 500GB (OS + programs); WDS200T1X0E-00AFY0 (Games) OS: Microsoft Windows 10 Home 64-Bit Ver.2009 (OS build 19045.3086) BIOS Version: 1.A0 GPU Driver: 23.5.2 I recently relocated and my PC was powered off for roughly 1.5 months. When I reinstalled it, I applied all the latest updates and began gaming (mainly Halo Infinite and Borderlands 3). Often the issue arose either after a while in-game or right from the start – the game would crash or the system would shut down completely. Things I attempted to fix: 1. Updating all drivers (OS, GPU, board, etc.) 2. Resetting Windows 11 back to defaults and reinstalling everything – no improvement 3. Resetting Windows 11 to defaults and just installing games – no change 4. Inspecting power connections for board, CPU, GPU 5. Re-seating RAM and switching it to a different slot. GPU re-seat – no change 6. Rolling back OS from Windows 11 to 10 and installing games – no change I logged events in today’s event viewer during Halo Infinite shutdown; critical error ID 41 was recorded. Description: The system rebooted without a clean shutdown. This suggests an unexpected interruption, possibly power-related or due to a stop command. My suspicion leans toward hardware problems – likely PSU or RAM, though I’m not certain. I don’t want to waste more money until the issue is resolved. Did I overlook anything that could be causing these problems?
K
Kassara
03-08-2021, 05:36 AM #1

CPU model: Ryzen 5 5600X GPU: AMD Radeon RX 6700 XT Mainboard: MPG B550 Gaming EDGE Wi-Fi RAM: 2x 16GB DDR4 – 3200 PSU: Corsari RM650i Storage: Samsung SSD 970 EVO 500GB (OS + programs); WDS200T1X0E-00AFY0 (Games) OS: Microsoft Windows 10 Home 64-Bit Ver.2009 (OS build 19045.3086) BIOS Version: 1.A0 GPU Driver: 23.5.2 I recently relocated and my PC was powered off for roughly 1.5 months. When I reinstalled it, I applied all the latest updates and began gaming (mainly Halo Infinite and Borderlands 3). Often the issue arose either after a while in-game or right from the start – the game would crash or the system would shut down completely. Things I attempted to fix: 1. Updating all drivers (OS, GPU, board, etc.) 2. Resetting Windows 11 back to defaults and reinstalling everything – no improvement 3. Resetting Windows 11 to defaults and just installing games – no change 4. Inspecting power connections for board, CPU, GPU 5. Re-seating RAM and switching it to a different slot. GPU re-seat – no change 6. Rolling back OS from Windows 11 to 10 and installing games – no change I logged events in today’s event viewer during Halo Infinite shutdown; critical error ID 41 was recorded. Description: The system rebooted without a clean shutdown. This suggests an unexpected interruption, possibly power-related or due to a stop command. My suspicion leans toward hardware problems – likely PSU or RAM, though I’m not certain. I don’t want to waste more money until the issue is resolved. Did I overlook anything that could be causing these problems?

M
martiondude123
Member
162
03-23-2021, 06:47 AM
#2
Review the logs for error and critical entries related to Event 41. Check if additional events were recorded.
M
martiondude123
03-23-2021, 06:47 AM #2

Review the logs for error and critical entries related to Event 41. Check if additional events were recorded.

S
Sashokin
Member
57
03-25-2021, 07:26 AM
#3
I captured every warning, error, and critical message during the shutdown.
S
Sashokin
03-25-2021, 07:26 AM #3

I captured every warning, error, and critical message during the shutdown.

B
Biller1219
Junior Member
5
03-25-2021, 08:55 AM
#4
The volmgr issue connects to storage problems, often involving RAM, disk, or system files. Event logs indicate a possible disk malfunction, showing errors when creating a memory dump. This might stem from a BIOS problem, driver conflict, or hardware failure.

1. Update the BIOS to the latest version.
2. If using the Samsung SSD driver, remove it and install the standard Windows driver instead.
3. Execute an elevated command prompt with these commands:
a. sfc /scannow
b. DISM /Online /Cleanup-Image /RestoreHealth
c. chkdsk /r
4. Run Samsung Magician, verify the SSD health, and ensure the latest firmware is applied.
B
Biller1219
03-25-2021, 08:55 AM #4

The volmgr issue connects to storage problems, often involving RAM, disk, or system files. Event logs indicate a possible disk malfunction, showing errors when creating a memory dump. This might stem from a BIOS problem, driver conflict, or hardware failure.

1. Update the BIOS to the latest version.
2. If using the Samsung SSD driver, remove it and install the standard Windows driver instead.
3. Execute an elevated command prompt with these commands:
a. sfc /scannow
b. DISM /Online /Cleanup-Image /RestoreHealth
c. chkdsk /r
4. Run Samsung Magician, verify the SSD health, and ensure the latest firmware is applied.

S
Soccerstar827
Junior Member
18
03-30-2021, 05:38 AM
#5
S
Soccerstar827
03-30-2021, 05:38 AM #5