Tips for handling ASUS products
Tips for handling ASUS products
Hello / Good morning / Good evening I purchased a laptop from Scan.co.uk two years ago for £999 15.6" ASUS ROG Zephyrus G, GA502IU-AL014T. It features FHD, IPS display, 144Hz refresh rate, Ryzen 7 processor, 16GB DDR4 RAM, 512GB SSD, GTX 1660Ti Max-Q, and runs Windows 10 Home. After about one and a half years, it stopped working despite being used only occasionally—mainly for light tasks like playing Factorio for under ten hours. I had a proper PC, but needed a reliable device for multitasking, emails, admin work, video calls, and heavy Chrome use. Recently, the laptop failed to power on, showed an LED indicator briefly after charging, and showed no signs of life. I contacted Asus for a repair quote, which came to £1147 due to it being out of warranty. Since I haven’t used it much, I’m seeking advice on what to do. This situation seems unfair given its short lifespan—over 150 hours in use. Any suggestions or support would be appreciated. For more details, see the part responsible for the £1k cost here: https://www.asusparts.eu/en/asus-90nr03v0-r00012. Email [email protected]
Consider purchasing it only when necessary. This build is now essentially a very basic gaming setup. Regarding your problem, motherboard swaps are straightforward for them. They don’t repair the device—they replace a component they suspect is faulty. The best approach is to return it, take it to a reputable electronics chip repair shop, and see if they can resolve the issue. Alternatively, sell it on eBay for parts and buy a similar unit for a higher price. ASUS won’t assist you and will try to maximize their profit from you.
They only offer a short warranty for these items because they’re built to fail after two years. Usually it’s thermal failure if it’s thin and light, though Zephyrus often performed better with careful choices. Laptops don’t last long beyond that period—parts like the motherboard or screen are hard to replace unless you have the right components. Once the warranty ends, they can charge whatever they want since you’re stuck with their decisions.
I won’t simply accept that my £1000 loss is gone. I’m confident I can challenge it and believe the correct side is mine. The gadget was obviously defective—it stopped working even when unused.
I'm not sure how else to express this, but they should definitely find a solution. No business would let their clients feel this way, and ASUS doesn't either.
The problem centers around a component on the mainboard. ASUS seems limited to replacing the motherboard itself, assuming other parts like the SSD are soldered in place. Your choices are:
- Pay ASUS to replace the motherboard outside warranty.
- Return it and try a third-party repair service.
- If the product is 1.5 years old, you’re out of warranty—this strongly suggests ASUS didn’t plan for long-term support. You might want to consider a device with a longer warranty if you need one.
They don't care how you feel even the tiniest bit. I'm not trying to be harsh but it's true. As my signature says, corps aren't your friends. Oh, don't get me wrong, there may be individuals at various levels of the company who want to do right by customers but like all huge corporations, Asus as a collective entity is motivated solely by money. You might think that there comes a point where screwing customers is actually bad for profits, and maybe theoretically that's true, but that's a problem for marketing to solve, and Asus has the best damn marketing machine in the industry. You can screw over a lot of people with junk laptops when you're the main sponsor for LTX.
I see what you mean, but as a buyer I also have certain rights. While it's true that big companies might feel pressure to deliver, they shouldn't risk harming customers if they can avoid it. For example, I recently bought several high-end gadgets from them and found them to be reliable and useful. I plan to fix any issues myself. Thanks for your effort and openness. Have a great day!