This message indicates a critical system error, likely related to a process or driver issue.
This message indicates a critical system error, likely related to a process or driver issue.
Hi,
I wondered if I could get some help with this. I have been through extensive troubleshooting using Microsoft Forums, but it seems even the agents/ms moderator experts can't help. Nobody is replying to me now.
I am at an advanced stage of troubleshooting now, but I wondered if anyone could look at my mini dumps please?
I have a mix of dumps from the BSOD and some with driver verifier active. (
https://1drv.ms/f/s!AqYnBBWuivs3gqJ4d3c4...Q?e=LDFWeM
) Some one suggested it was my bluetooth adaptor, onboard. But I disabled this and still got errors.
My hardware
AMD Ryzen 5 3600
Gigabyte B450 I Aorus Pro Wifi-CF (latest BIOS installed)
Gigabyte Radeon RX 570 4GB GDDR5
2 x 8GB Kingston KHX2400C15
Kingston 256GB SSD
Western Digital 2TB
Steps I have taken.
Fresh installation of Windows 11, updated, and updated all motherboard drivers available. Graphics card updated too. BIOS updated.
Malwarebytes scan completed and just brought up issues with chrome.
DISM.EXE has been completed.
SFC /SCANNOW has been completed.
RAM tested with MEMTEST x86, came back clear.
Memory diagnostic tool run, came back clear.
Seatools run for my hard drives, came back clear.
Disabled bluetooth and wifi adaptor as it was mentioned it was the issue on the microsoft boards.
Monitored my temps using HWINFO with nothing troubling coming back.
Used a version of Windows 11 from UUP, dated back in May.
Removed one stick of RAM and then swapped with the other to try identify an issue.
Bought new RAM to test from a local shop. (they kindly let me return it)
Disconnected 2TB hard drive.
Borrowed a 750w psu that was almost brand new from a friend.
Borrowed an ITX motherboard, new condition, from the same friend. (clean install of windows, new compound on the processor etc)
Borrowed a graphics card from the same friend, a GeForce.
Removed all peripherals, switched to a USB keyboard and mouse.
I may have tried some things but missed them out, I’ve gone through that much!
After trying all of the above, nothing has worked. I am not sure what else there is that I can do. I don’t want to go out and buy a new SSD because I don’t know if this will work. My 2TB drive has too much data on it for me to back it up or erase it for me to switch to that to install Windows.
Please can anyone help?
All BSODs share the same stop code; 0xA IRQL_NOT_LESS_OR_EQUAL, indicating an invalid memory reference occurred at an elevated IRQL. Examining the dumps, they consistently fail in the same location within the nt!SwapContext function, specifically at the XRSTORS [RCX] that points to the saved status area referenced by RCX.
My 2nd attempt to complete this.
I've uploaded new dump files.
I went ahead and installed Win 11 on my 2TB drive with the SSD disconnected. During setup, I got a BSOD with the same errors - the earlier dump file. The 2nd dump file is from when I tried to write this post and I got the same error.
My SSD is a Kingston V300. It wasn't showing in the 1.5 version. Having just re-read the page there's the 1.1 version for older drives.
I think it is safe to say I can eliminate my SSD drive. I have gone ahead and ordered some Corsair vengence RAM from Amazon. It is on the QVL for my motherboard/CPU combination. I am not 100% sure the RAM I used previously was even decent quality.
Back to the RAM I have installed, it is not showing any errors on memory diagnostic tool, MEMTEST 86 and I get a BSOD with just 1 of the sticks in and alternated. Can both sticks of RAM be bad at the same time, and also not show any errors on diagnostic tools?
Edit: I have done some more digging on the QVL list - which I usually check (I used to work for an IT company building desktops for schools and educational institutes), and I have found an issue. My current RAM is not on the QVL for this board. I did a bit more digging - I never delete my emails with purchase receipts on - going back to the purchase receipt, the RAM MFR# on my invoice is on the QVL - so it looks like they have delivered the incorrect RAM that I ordered. With it being Jan 2020 when I bought the hardware, there won't be much I can do about that now.
Can non QVL RAM work for 3 yrs and then just both sticks give up at the same time?
Any RAM can fail after three years - or three weeks for that matter.
That said, I don't think this is a QVL problem per se and clearly it wasn't the Kingston system drive either. I'm now wondering whether a RAM slot on the motherboard might be flaky? Is it possible to try one RAM stick in different slots (if the board allows that)?
Another useful test would be
start Windows in Safe Mode
. I think we're pretty sure that this is a hardware problem but if you can make it BSOD in Safe Mode then we can be all but certain that it's hardware. Based on things you've tried about all that's left is the motherboard.
Something else to think about, and something I've seen a couple of times before, is whether this could be environmental?Have you installed a new refrigerator, washing machine, or any other electrically noisy device in your home recently? Is it at all possible to try your PC at someone else's home to be sure it's not something in yours?
Nothing has changed regarding the house electrical system. It has been several years since we installed a new fusebox. I plan to test it elsewhere. I intend to run safe mode after work today to see if it still causes BSOD. I believe the issue isn't with the motherboard, because I still experienced a BSOD even after using the replacement motherboard. The problem seems related to my hardware—my RAM, SSD, graphics card, etc.—and I still got the BSOD. The new RAM will arrive tomorrow, so I will attempt one bank at a time.
New RAM came in yesterday, Corsair Vengeance available on the QVL. One stick failed, but it’s a solid start. I’m certain it’s dead since plugging it into my motherboard prevents booting. All fans spin at full speed and nothing shows up on the monitor. Insert the 8GB RAM and leave an 11-hour YouTube video playing. BSOD appears after about nine hours.