This Dell XPS model boasts impressive specifications, yet its performance lags significantly in benchmark tests.

S

socrate75
Member

103

09-26-2021, 11:35 AM

#1

About a year ago, I purchased a refurbished Dell XPS desktop directly from Dell. I’ve had positive experiences with them before. Below are the specifications:
12th Gen i9 12900K
64 GB DDR5 SDRAM PC5 38400
Samsung SSD 2TB
Nvideia GeForce RTX 3080
Windows 11 Pro

I’m not sure if I missed something or if recent changes affected performance, but the computer felt slow. For instance, it takes over 30 seconds to boot, which is unexpected given its specs. I ran some diagnostics using Performance Test 11.0, and most benchmarks were very low.

Here are some key findings:
CPU Mark: 3436 (11th percentile)
RAM Latency: 174 (<1% percentile)
DirectX 12 Score: 12 (27th percentile)
All other scores are also quite low (graphics, CPU, RAM, etc.)

I’ve taken several steps already:
Ensured all drivers and Windows updates were current
Set BIOS to default settings
Cleaned up everything in the Windows startup process (no changes made)
Performed malware scans – no threats found
Executed a Dell internal diagnostic from the boot window – passed
Removed RAM chips one by one, rebooted, and checked Memory Latency – same poor results consistently

What might be causing this?

R

ReborntoKill
Posting Freak

821

09-26-2021, 12:13 PM

#2

Moved to Systems section for wider information.
Did you begin using the Dell Windows setup or did you clear the previous installation and start fresh?
Checked that both Intel and Nvidia drivers are current.
https://www.intel.com/content/www/us/en/...stant.html
GeForce Game Ready Driver | 551.23 | Windows 10 64-bit, Windows 11 | NVIDIA
Get the English (US) GeForce Game Ready Driver for Windows 10 64-bit and Windows 11. Updated 2024.1.24
www.nvidia.com

L

LuLuErikson
Junior Member

13

10-02-2021, 12:04 AM

#3

Thank you for updating it to the systems page.

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PaxTheEnderman
Member

57

10-05-2021, 07:08 PM

#4

Regarding the Windows installation inquiry.

S

SoulRawr
Member

191

10-19-2021, 11:47 AM

#5

Sorry. I didn't get to address that request. I'm currently installing the original Dell Windows setup that came with the machine.

G

GETSOU
Member

220

10-19-2021, 12:15 PM

#6

I own multiple Dells throughout the years, buying them from the Dell Outlet Store, including the one currently in use. When I get a new one, I carry out a complete system reset using the OS I plan to install. After that, I set up the drivers as required and eliminate all unnecessary software from Dell while reinstating only essential applications.

F

FlorProPvP
Member

115

10-26-2021, 08:41 AM

#7

Yes, I wish I had performed a fresh installation, but now I’d rather avoid starting from scratch if possible. This will be a final attempt to check.
Present temperatures are:
CPU: 22°C
GPU: 33°C
HD: 35°C
The overall performance seems very sluggish given these readings.

F

Faboboro
Member

74

10-26-2021, 09:43 AM

#8

Do you find yourself in an extremely chilly space? What methods are you using to check the temperatures?

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FikarXD
Member

193

10-31-2021, 11:13 PM

#9

Not too chilly. The temperature is around 65F. I can check the GPU stats via the windows task manager. CPU, GPU, and HD are all listed in Passmark Performance Test 11.0. The GPU temperature is consistent on both sides.

W

WaffleGA
Junior Member

2

11-13-2021, 10:44 AM

#10

The temperatures are quite low, particularly the CPU. That doesn’t seem right.
Some apps like HWMonitor and HWiNFO64 are commonly used to track temperatures. Try installing one or both and check the results.
https://www.cpuid.com/softwares/hwmonitor.html
Free Download HWiNFO Software | Installer & Portable for Windows, DOS
Begin analyzing your hardware now! HWiNFO is available as an Installer and Portable version for Windows (32/64-bit) and a Portable version for DOS.
www.hwinfo.com