These strange repeated BSODs on prebuilt systems are really frustrating.
These strange repeated BSODs on prebuilt systems are really frustrating.
Hello there, I own an HP omen 45L that I rely on for my work. The system operates smoothly until recently, when it began shutting down with BSODs. I examined the Event Viewer and discovered a significant amount of data…
I encountered fatal system errors, specifically a PCI Express Root Port issue, logged as WHEA LOGGER Event ID 16. Bugcheck dumps were saved, with Event ID 1001 recorded. These events consistently appear each time the computer starts up after a blue screen appears, though only about 30% of the time I actually see the blue screen during shutdown or restart.
A dump file analysis revealed issues with ntoskrnl.exe+4ffdfb and PSHED.dll+10c0. The peculiar part is that the PC functions normally most of the time, yet the blue screen appears every time the system logs these events—despite the hardware and dumps indicating otherwise.
I reached out to HP because the machine is under warranty. They informed me that if a full reset and OS reinstall don’t resolve the problem, I may need to send it in for several weeks, which would be extremely disruptive to my work. I’m here as a last resort, hoping someone can identify the cause or suggest a solution.
I’ve had the system run a full check through the BIOS menu, which came back clean. I also updated to the latest BIOS version, and everything seems to be in order.
Hardware: Intel Core I7 12700k, NVME SSD, Windows 11 Latest, RTX 4070
Hello there, Lutfij, thank you for your response. We have made the necessary updates to the bios, but nothing has been resolved. There are no flags appearing under the device manager. Any additional information would be very helpful.
I conducted thorough investigation using the device manager and linked it back to the event viewer. The issue traced to my capture card connected via the PCI port. After removing the capture card, both the error and the dump reports disappeared. Now I’m unsure whether the problem lies with the capture card or if there’s an issue with the PCI port itself.