The Win10 recovery image isn't loading or functioning properly.
The Win10 recovery image isn't loading or functioning properly.
A customer shared her experience with an HP Pavilion 11-k122ds x360 11.6" notebook. She reported several issues: frequent Outlook login prompts, touch screen malfunctions, and slow performance. I resolved the login problem first. Then I aimed to create a system recovery image using Windows 10’s built-in feature and back up her important files. After completing those steps, I focused on the touch screen problem, spending many hours without success. Eventually, I suspected an update might have caused the issue. I proceeded with an HP factory restore from a clean state and tested it. The system booted to Windows Recovery but kept failing due to the touchscreen error. I attempted recovery again using my custom image, which prompted a repair DVD request—something I didn’t have at work. After rebooting, I discovered the machine was running Windows 10 via an administrator account, yet it displayed an HP Recovery Incomplete message and logged failures related to the touchscreen. Using Task Manager, I noticed processes stuck during the final boot check, leading to a bootloop. Once home, I created a recovery USB with Windows 10 MediaCreationTool, selected System Image Recovery, but encountered a Volume Shadow Copy Service error—something that had previously worked. I avoided deleting partitions during OS installation and opted to overwrite only the C drive. I considered using Acronis for image creation but never faced issues before. I’m unsure if there’s another oversight.