The WHEA PSHED displayed a blue screen during gameplay.
The WHEA PSHED displayed a blue screen during gameplay.
Hello everyone, I've noticed the bluescreen appearing in some games recently, like Genshin Impact. When I used bluescreenview, I accessed the provided image and link. I ran GPU, CPU, RAM, and SSD tests, all passed successfully. It might be an issue specific to Genshin or certain titles, since I didn't have problems playing Nier. My laptop specs are: Mx150 (25w version), i7 8650u, 8GB DDR4 at 2400MHz, and a 250GB SSD.
PSHED is a Windows driver. I would perform an SFC scan to check for any system file issues, which the scan should resolve. But if you installed Windows as an upgrade instead of a clean install, I would reinstall it from scratch.
Follow these steps carefully before running SFC. (this applies in W10, not confirmed for W11)
I have some information that might assist you. Three days ago I played games on my MX150 and noticed my FPS was very low compared to what I saw on YouTube with the same GPU and CPU. I uninstalled the GPU driver using ddu and installed the latest one, though I watched a video advising to debloat the driver beforehand. After installing it, the process crashed in the middle, so I reinstalled the non-debloated version. You could also try uninstalling the driver with ddu again and installing the standard one directly, but I’m worried this might affect my FPS. The FPS improved significantly after that, and I played Nier without issues. However, during a 10-minute session of Genshin and Bluescreen, it froze for two minutes while both CPU and GPU were at 75/80% load. It seems the problem isn’t temperatures. Another point is I’m undervolting my CPU with throttle stop, and I’ve attached the settings I’m using. I also tried closing the game and running it without the driver, but the issue persisted.
This advice remains the same. When dealing with system-level driver issues, it's important to check for possible file corruption. You haven't confirmed if you installed Windows as an upgrade or a fresh installation, nor do you know your current Windows version.
If you discover any system file corruption (especially after running the SFC scan I suggested), it's also wise to look for malware. Malwarebytes is a useful tool for this purpose and is available free.
i don't know about the windows part because i bought this from someone who had already used it and i didn't touch windows since then, but i have no idea if they did or not. for the files, it managed to locate some corrupt files and claimed to have fixed them, though the problem still lingered sadly.