The video file is causing a fatal error in Windows 11.

F5F Stay Refreshed Software PC Gaming The video file is causing a fatal error in Windows 11.

Kute_Kirby
Member

09-01-2021, 10:34 AM

I have an Acer Conceptd 3 with a 1650 chip.
It keeps triggering the VIDEO DXGKRNL FATAL ERROR, even after entering safe mode, using DDU, disabling fast boot and safe boot.
The issue appears to happen randomly, but it also seems to occur after closing games or when I press alt tab.
The only solution that works is going into the BIOS, setting it to default and restarting.
I've uninstalled the video drivers about 30 times and performed a full OS reinstall.
I even switched from Windows 10 to 11 without any resolution issues.
dxdiag shows no problems.
Are there other steps I should try to resolve this?

Kute_Kirby

09-01-2021, 10:34 AM #1

DemNx
Member

09-01-2021, 04:04 PM

Does the card produce issues on another PC? It might be the card itself, not functioning properly.

DemNx

09-01-2021, 04:04 PM #2

Does the card produce issues on another PC? It might be the card itself, not functioning properly.

i3z___
Senior Member

559

09-06-2021, 01:27 AM

Does the card produce issues on another PC? It might be due to the card itself not functioning properly.

i3z___

09-06-2021, 01:27 AM #3

Does the card produce issues on another PC? It might be due to the card itself not functioning properly.

cleveman
Junior Member

09-06-2021, 07:16 AM

It's disappointing, but good news it's still covered under warranty. Also, it's a laptop, so you shouldn't remove the card.

cleveman

09-06-2021, 07:16 AM #4

It's disappointing, but good news it's still covered under warranty. Also, it's a laptop, so you shouldn't remove the card.