F5F Stay Refreshed Hardware Desktop The system is restarting randomly, yet it isn't overheating.

The system is restarting randomly, yet it isn't overheating.

The system is restarting randomly, yet it isn't overheating.

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cammanroxs
Junior Member
27
08-31-2024, 09:34 AM
#1
Whenever I run Baldur’s Gate 3 on my PC, I encountered computer restarts. Initially, it was just a black screen followed by an immediate restart. Now I receive a blue screen with the error message WHEA_UNCORRECTABLE_ERROR. When I checked the Event Viewer, the most frequent event is Event 46, indicating a fatal hardware error involving memory. I ran MemTest86 on my RAM and it passed. Drivers and BIOS are up to date; XMP is not enabled. After analyzing mini dump files with WinDbg, I found an AMD-related issue (FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD MEMORY_ UNKNOWN_FATAL_IMAGE_AuthenticAMD.5ys). My PC is a prebuilt iBUYPOWER Gaming Desktop with an AMD Ryzen 7 5800X and 16GB RAM. It has a 3200 Memory NVIDIA RTX 3070, a 1TB NVMe SSD, and was purchased in January of this year. I recently replaced the AIO cooler with a Corsair model due to their poor reputation and failure history. I consistently use Ryzen Master to fine-tune my cores, which slightly reduces CPU voltage (around -30°C) for better cooling—maintaining idle temps at 35°C and max gaming temps between 60-70°C. I also kept an eye on CPU and GPU temperatures during gameplay to avoid overheating. If I stop optimizing cores, the idle temperature drops to about 69°C. I’m worried about running BG3 with such high idle temperatures.

Has anyone encountered this error before? Could it be related to the under-voltage settings? Is there a problem with my power supply? Could the CPU be failing already? This issue has never occurred while playing other games, so I’m unsure what might be causing it.
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cammanroxs
08-31-2024, 09:34 AM #1

Whenever I run Baldur’s Gate 3 on my PC, I encountered computer restarts. Initially, it was just a black screen followed by an immediate restart. Now I receive a blue screen with the error message WHEA_UNCORRECTABLE_ERROR. When I checked the Event Viewer, the most frequent event is Event 46, indicating a fatal hardware error involving memory. I ran MemTest86 on my RAM and it passed. Drivers and BIOS are up to date; XMP is not enabled. After analyzing mini dump files with WinDbg, I found an AMD-related issue (FAILURE_BUCKET_ID: 0x124_0_AuthenticAMD MEMORY_ UNKNOWN_FATAL_IMAGE_AuthenticAMD.5ys). My PC is a prebuilt iBUYPOWER Gaming Desktop with an AMD Ryzen 7 5800X and 16GB RAM. It has a 3200 Memory NVIDIA RTX 3070, a 1TB NVMe SSD, and was purchased in January of this year. I recently replaced the AIO cooler with a Corsair model due to their poor reputation and failure history. I consistently use Ryzen Master to fine-tune my cores, which slightly reduces CPU voltage (around -30°C) for better cooling—maintaining idle temps at 35°C and max gaming temps between 60-70°C. I also kept an eye on CPU and GPU temperatures during gameplay to avoid overheating. If I stop optimizing cores, the idle temperature drops to about 69°C. I’m worried about running BG3 with such high idle temperatures.

Has anyone encountered this error before? Could it be related to the under-voltage settings? Is there a problem with my power supply? Could the CPU be failing already? This issue has never occurred while playing other games, so I’m unsure what might be causing it.

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Rekt_Secos
Junior Member
28
08-31-2024, 09:34 AM
#2
You're aware that most people are experiencing problems with BG3, right?
Have you checked for updates to the newest version or applied the available patches?
Is this issue limited to just this game, or could it be affecting other titles as well?
Could you share your complete hardware details, such as the precise power supply model?
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Rekt_Secos
08-31-2024, 09:34 AM #2

You're aware that most people are experiencing problems with BG3, right?
Have you checked for updates to the newest version or applied the available patches?
Is this issue limited to just this game, or could it be affecting other titles as well?
Could you share your complete hardware details, such as the precise power supply model?

P
panda96642
Junior Member
6
08-31-2024, 09:35 AM
#3
No problem at all, my friends and boyfriend haven’t had any problems with the game. I just want to make sure there’s nothing wrong between my PC and the game itself.
Yes, everything is current.
So far it’s only occurred with this one title, but I usually play less graphically demanding games on PC (like sims or high on life) rather than console, which means I don’t have a long list to test against.
Here are the details:
https://www.bhphotovideo.com/c/product/1...html/specs
Just a prebuilt unit, so I’m not certain about the exact PSU model—I think iBuyPower uses their own branding in these builds.
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panda96642
08-31-2024, 09:35 AM #3

No problem at all, my friends and boyfriend haven’t had any problems with the game. I just want to make sure there’s nothing wrong between my PC and the game itself.
Yes, everything is current.
So far it’s only occurred with this one title, but I usually play less graphically demanding games on PC (like sims or high on life) rather than console, which means I don’t have a long list to test against.
Here are the details:
https://www.bhphotovideo.com/c/product/1...html/specs
Just a prebuilt unit, so I’m not certain about the exact PSU model—I think iBuyPower uses their own branding in these builds.

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Qandii
Member
233
08-31-2024, 09:35 AM
#4
It’s important to understand this because it plays a key role in resolving the problem. Also, Ibuypower doesn’t use their own brand products; they mainly rely on low-quality power supplies. That’s a concern. If you’re not aware of this, you might be dealing with PC disassembly. You’d need to take off the back panel to inspect the PSU label or simply remove it and take it apart to read it. Just because many people don’t face this issue doesn’t mean it’s not a problem for others. Baulder's Gate 3 has optimization problems, and internet discussions show many users encountering similar issues. Unless you suspect dishonesty.

The real challenge lies elsewhere. To eliminate the game-related problem, try using another version of the game. For example, CyberPunk 2077 would be a good alternative. If you don’t own it yourself, check if your friend has it on their Steam account. If so, they could share their library with you, allowing you to download, install, and play any of their games—provided they haven’t played them recently.

Another viable option is running a GPU benchmark, such as Unigine Superposition. Use the Extreme preset at 1080p to put stress on your system. See if you experience the same symptoms as with Baulder's Gate 3. At this stage, without more details, the three main possibilities are:

1. Game-related issue.
2. RAM problem.
3. PSU problem.
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Qandii
08-31-2024, 09:35 AM #4

It’s important to understand this because it plays a key role in resolving the problem. Also, Ibuypower doesn’t use their own brand products; they mainly rely on low-quality power supplies. That’s a concern. If you’re not aware of this, you might be dealing with PC disassembly. You’d need to take off the back panel to inspect the PSU label or simply remove it and take it apart to read it. Just because many people don’t face this issue doesn’t mean it’s not a problem for others. Baulder's Gate 3 has optimization problems, and internet discussions show many users encountering similar issues. Unless you suspect dishonesty.

The real challenge lies elsewhere. To eliminate the game-related problem, try using another version of the game. For example, CyberPunk 2077 would be a good alternative. If you don’t own it yourself, check if your friend has it on their Steam account. If so, they could share their library with you, allowing you to download, install, and play any of their games—provided they haven’t played them recently.

Another viable option is running a GPU benchmark, such as Unigine Superposition. Use the Extreme preset at 1080p to put stress on your system. See if you experience the same symptoms as with Baulder's Gate 3. At this stage, without more details, the three main possibilities are:

1. Game-related issue.
2. RAM problem.
3. PSU problem.

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SuperScout345
Member
217
08-31-2024, 09:35 AM
#5
I was thinking about upgrading the PSU because IBSP parts usually fail, and I’d prefer a more reliable component instead.
No, I’m not suggesting anyone is lying. I didn’t realize there were so many complaints from other players about the game. I probably shouldn’t have expected such a crash to completely take my PC offline—maybe just a crash-to-desktop scenario. That’s why I thought it might be a hardware problem until I checked Reddit and saw others reporting similar issues. It does help ease my concerns.
Yes, we both use the same Steam library, but I’m playing Cyberpunk on the console. I’ll look for another highly graphical game to test or run benchmarks after work.
Does memtest not entirely eliminate the possibility of RAM problems, by the way? Also, someone mentioned that a CPU hardware error could be causing these crashes, especially when accessing the CPU’s L1 cache. Any ideas?
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SuperScout345
08-31-2024, 09:35 AM #5

I was thinking about upgrading the PSU because IBSP parts usually fail, and I’d prefer a more reliable component instead.
No, I’m not suggesting anyone is lying. I didn’t realize there were so many complaints from other players about the game. I probably shouldn’t have expected such a crash to completely take my PC offline—maybe just a crash-to-desktop scenario. That’s why I thought it might be a hardware problem until I checked Reddit and saw others reporting similar issues. It does help ease my concerns.
Yes, we both use the same Steam library, but I’m playing Cyberpunk on the console. I’ll look for another highly graphical game to test or run benchmarks after work.
Does memtest not entirely eliminate the possibility of RAM problems, by the way? Also, someone mentioned that a CPU hardware error could be causing these crashes, especially when accessing the CPU’s L1 cache. Any ideas?

3
3daggi
Junior Member
3
08-31-2024, 09:35 AM
#6
It works if you allow it to complete all 13 tests and four full passes. One complete pass for a 16GB drive takes about 4 hours, so four passes would be around 16 hours. Have you run your memtest86 that duration? Probably not.
3
3daggi
08-31-2024, 09:35 AM #6

It works if you allow it to complete all 13 tests and four full passes. One complete pass for a 16GB drive takes about 4 hours, so four passes would be around 16 hours. Have you run your memtest86 that duration? Probably not.

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Fluffles06
Junior Member
9
08-31-2024, 09:35 AM
#7
I recently faced a situation where MemTest86+ reported a clean result after installing XMP 3200MT/s DDR4 RAM in an AMD 2600X system (specified at 2,933 max).
I performed two full runs of MemTest86+ at 3,200MT/s, which lasted three hours and forty-five minutes. No errors appeared during testing, but the machine abruptly blacked out after fifteen minutes and restarted into Windows.
Since I wasn’t performing any demanding processor tasks at the time, the crash occurred once the system became unstable. I adjusted the CL (CAS) timings by a few clock cycles to resolve the issue.
I had previously thought that passing multiple MemTest86+ tests would confirm stability, but this experience proved otherwise.
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Fluffles06
08-31-2024, 09:35 AM #7

I recently faced a situation where MemTest86+ reported a clean result after installing XMP 3200MT/s DDR4 RAM in an AMD 2600X system (specified at 2,933 max).
I performed two full runs of MemTest86+ at 3,200MT/s, which lasted three hours and forty-five minutes. No errors appeared during testing, but the machine abruptly blacked out after fifteen minutes and restarted into Windows.
Since I wasn’t performing any demanding processor tasks at the time, the crash occurred once the system became unstable. I adjusted the CL (CAS) timings by a few clock cycles to resolve the issue.
I had previously thought that passing multiple MemTest86+ tests would confirm stability, but this experience proved otherwise.

X
XaVaTaR
Member
77
08-31-2024, 09:35 AM
#8
RAM is specified at 3200 Mhz, yet you observed 3200 Mhz during testing, but in the operating system it operates at 2933 Mhz. If this is true, you understand that varying frequencies affect performance, correct? Even non-functional RAM passes tests, but faulty RAM becomes evident through error messages during checks.

I used memtest86 with my older AMD build to evaluate its reliability. Within five minutes, it began producing numerous errors, yet memtest86 kept running its assessments.

Since I haven’t used the system much lately and it still has DDR3 RAM, I haven’t replaced it. The system still boots into the OS, which is impressive given the longevity of DDR3.
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XaVaTaR
08-31-2024, 09:35 AM #8

RAM is specified at 3200 Mhz, yet you observed 3200 Mhz during testing, but in the operating system it operates at 2933 Mhz. If this is true, you understand that varying frequencies affect performance, correct? Even non-functional RAM passes tests, but faulty RAM becomes evident through error messages during checks.

I used memtest86 with my older AMD build to evaluate its reliability. Within five minutes, it began producing numerous errors, yet memtest86 kept running its assessments.

Since I haven’t used the system much lately and it still has DDR3 RAM, I haven’t replaced it. The system still boots into the OS, which is impressive given the longevity of DDR3.

T
Turkir
Member
193
08-31-2024, 09:35 AM
#9
Heh, I completed a full pass and stopped halfway through pass 2 because it took around 30 minutes. I expected to find 99% of errors in the first pass, so I’ll redo all four passes tonight for proper testing.
I won’t encounter any BDOD on Idle or hardware problems during this time, so I can safely assume the CPU isn’t the issue.
I’m planning to upgrade to this model, especially the 850w gold version.
https://www.bestbuy.com/site/corsair-rme...Id=6537989
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Turkir
08-31-2024, 09:35 AM #9

Heh, I completed a full pass and stopped halfway through pass 2 because it took around 30 minutes. I expected to find 99% of errors in the first pass, so I’ll redo all four passes tonight for proper testing.
I won’t encounter any BDOD on Idle or hardware problems during this time, so I can safely assume the CPU isn’t the issue.
I’m planning to upgrade to this model, especially the 850w gold version.
https://www.bestbuy.com/site/corsair-rme...Id=6537989

S
Skipper22778
Member
197
08-31-2024, 09:35 AM
#10
PSU's efficiency does not equal to build quality. Just because PSU has 80+ Gold efficiency, doesn't mean it has to be good. Heck, there are 80+ Titanium PSUs out there (highest efficiency there is), that are complete crap. Somehow, Silverstone managed to produce such unit.
Corsair RM750e is decent, but better look towards Corsair RMi or RMx, since those are better quality. Or Seasonic Focus/PRIME.
(The 3 PCs i have, are powered by two PRIME TX-650 and one Focus PX-550 units. Full specs with pics in my sig.)
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Skipper22778
08-31-2024, 09:35 AM #10

PSU's efficiency does not equal to build quality. Just because PSU has 80+ Gold efficiency, doesn't mean it has to be good. Heck, there are 80+ Titanium PSUs out there (highest efficiency there is), that are complete crap. Somehow, Silverstone managed to produce such unit.
Corsair RM750e is decent, but better look towards Corsair RMi or RMx, since those are better quality. Or Seasonic Focus/PRIME.
(The 3 PCs i have, are powered by two PRIME TX-650 and one Focus PX-550 units. Full specs with pics in my sig.)

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