The system is removing itself daily—this seems typical and part of the update process.
The system is removing itself daily—this seems typical and part of the update process.
They’re suggesting a factory reset to fix the update timing, but it might affect your port forwarding setup. There could be more ways to resolve this without changing the system. Ask for clarification.
Did you verify if there’s a firmware/updates section with settings for timing? It seems the maker designed the device to update automatically at any time you activate it, so resetting it early shouldn’t change the schedule. The technician likely emphasized this point during the conversation.