The son's recently purchased prebuilt machine fails to power up after a short period.
The son's recently purchased prebuilt machine fails to power up after a short period.
Hello everyone, I just bought my son a new computer from a local manufacturer. He’s currently in Korea, so the company is Korean. It seems they’re not very responsive when trying to fix his issue and are refusing service right now due to COVID. Since I’m not very familiar with tech, I’m hoping you can assist me in diagnosing what’s wrong with his PC.
Here’s what he has:
Processor: Intel Core i7-11 11700K
Cooler: DEEPCOOL GAMMAXX 400 XT
Motherboard: ASUS TUF Gaming B560M-PLUS
RAM: Samsung DDR4-3200 (8GB) x2
PCIe: PCI4-25600
Graphics Card: ASUS KO GEFORECE RTX 3060 O12G (Gaming, 12GB GDDR6)
Storage: Crucial MX500 DEAWON CTS 250GB SSD
HDD: Western Digital BLUE 7200/256M (WD20EZBX, 2TB)
Case: DARKFLASH NEO 202 Power
Power Supply: Cougar XTC600 80PLUS Standard 230V EU
Operating System: Windows 10 Home
The issue: He mentioned using VR on the machine, which became extremely hot. Suddenly, it made a loud noise like something fell onto wood, then it just shut off completely. At the time it was very warm, he let it cool and went to sleep. The next day, when he tried to turn it back on, it wouldn’t power up. He suggested reseating the RAM and connecting the basic PSU, but nothing worked. The RGB light on the case still seems to receive power, though there’s no Q-LED indicator. There’s no visible fault light, so it’s unclear if a specific component failed or if the motherboard died. He might want someone to visit next week to check, as he doesn’t know much about computers and wants to avoid breaking warranty. He needs it for schoolwork, so I’m trying to figure out what might be wrong until then. If anyone has any advice, I’d really appreciate it. Please share a video of him turning it on if you can. Thank you!
Yea sounds like a psu issue, the specs are pretty good for a prebuilt but the psu is literal ass shit i bet Like come on the last thing you wanna cheap out on is the psu ffs
It makes sense that PSU is labeled this way since it's suited mainly for budget iGPU setups.
I don't know this brand well. For better results, consider using a more recognized PSU brand such as Corsair or Seasonic. It's also wise to opt for a higher wattage unit just in case. When trying to fix this problem, it seems one or more parts might be faulty and you'll need to place an RMA. Look for any visible damage on the motherboard—open connections or burnt components could indicate shorts. Based on the video attached, some board parts may be dead, as well as connected components that appear nonfunctional. I suggest removing all unnecessary items like extra RAM or drives to avoid further harm. Honestly, I don’t have enough expertise to assist you effectively.