The seller requests you to adjust his pin position.
The seller requests you to adjust his pin position.
I’m unsure what to do and I’m reaching out for advice. I purchased a used B650M Gaming x ax motherboard from an eBay seller who claimed it was fully functional. When I opened the socket, I noticed one pin bent or missing. I contacted the seller asking how to proceed and he suggested bending it back, but I don’t want to risk breaking the eBay money-back guarantee by altering it. I checked the AM5 pinout diagram and saw that either a VSS or VDDCR pin might be bent or absent. After more research, it seems these pins aren’t critical, so I could just install the CPU without removing the bent one. Would I need to take out the bent pin before inserting the CPU? I’m really confused and would appreciate your guidance.
Ensure you communicate clearly with the seller about the defective condition. Inform them the item arrived damaged and request a return shipping label.
You're considering returning the item, but the seller hasn't captured a photo of the socket. It might be best to share your concerns in the message. If you're worried about the seller becoming defensive, you could ask for their advice on what to include. Reporting the issue directly on eBay is also an option if you prefer.
it came with a defect, if the seller wishes to return it, they can, but that responsibility doesn't lie with you.
I understand you're trying to get the item back safely. Since the cover is part of the packaging, it might be best to avoid opening it unless necessary. If you need a different way to return it, consider contacting the seller directly for alternative options.
Socket cover is meant to be used repeatedly, not just once. It safeguards the pins when no CPU is present. Likely, the manufacturer will refuse a return if the board arrives without it. If the issue was due to something like dropping the cover onto the pins, the damage would affect more than one pin and would have been obvious. These parts are quite fragile. They should click securely into the metal bracket.
The seller delivered a faulty board and is aware of it, hoping you'll accept it. I've dealt with similar situations before. Visit your purchase, select a return reason noting the item doesn't match the description (or is damaged), complete the brief explanation, and wait for the return label—paid by the seller. Avoid any changes to the board, even minor ones, as altering it could lead to disputes where the seller claims you damaged it themselves. No photo of the socket plus "have you tried this?" from the seller suggests a trick attempt.
For sure. I just have no idea how to return it safely since the CPU cover doesn't seem to sit flush on the socket and if I mess it up it will lead to further damage. I can see 4 crosses underneath the cover but I have no idea where they are meant to lineup + also see my other image in the other reply