The power switch on your ASUS B550-E stops functioning during a regular Windows restart.
The power switch on your ASUS B550-E stops functioning during a regular Windows restart.
Hey everyone, I'm really struggling here. I've thoroughly checked the PC and still have no idea what to try next. Being in Australia makes the RMA process tricky, and I need this for work. I've invested nearly $4500 AUD in it, so I'm quite upset. I built it myself and it's been running smoothly for about 11 months. Here are the specs: ASUS B550-E with Ryzen 5800X, MSI Gaming Trio X RTX 3080, be quiet power supply, 850W, Corsair Force MP600, 1TB NVMe, GSKILL Trident Z 3600 at 16Hz, CL16 F4-3600C16D-16GTZN, and NZXT Kraken X63. Phanteks P600S case.
My problem is this: every time I do a normal shutdown with Windows 10, I can't press the power button to turn it on. I have to unplug the PSU for 10 minutes and then plug it back in to get it working again. The PC runs perfectly when powered on—no frame drops, no crashes, no blue screens, etc. I'm using normal DOCP overclock on RAM and haven't done any other overclocking. Changing timings manually didn't help either. The RAM is brand new. I spent $250 AUD on RAM because the original ones weren't listed for that model. It still doesn't solve anything. I've also replaced the CMOS battery and updated the BIOS.
I'm really unsure what to do next. I can't test individual parts, and I don't have any spare components to try. I sold it all. I took it to a local shop in Brisbane, Australia, and they said nothing's wrong with it. Now I'm wondering: is there a short circuit somewhere? Maybe a USB port, a peripheral, a DP cable, or even a faulty power board? I don't know what to check next. Is my motherboard damaged?
Hi. Have you attempted removing the front panel power connectors and testing the board? If it boots consistently after jumping, the problem might not be with your motherboard. It could be due to damaged or loose connections between the power button and the motherboard. If the machine still fails to start during the jump, the issue likely lies with the motherboard itself.
Sorry. I didn't realize I had attempted this. In normal shutdown mode on Windows, the system seems to freeze entirely, not reacting until the power supply is fully removed. I've tried disconnecting the power connectors and jumping the pins to start up. As mentioned, the power button functions normally once the PSU is unplugged for 5-10 minutes.
The system will restart and may behave differently afterward depending on the device and settings.