The PC is experiencing random freezes, reboots, or loss of monitor signals, requiring a restart.
The PC is experiencing random freezes, reboots, or loss of monitor signals, requiring a restart.
Alright I have done this. Since the freezes are completely random I can't give you a definitive answer right away sadly. Sometimes it crashes multiple times a day, other times it does not crash for an entire day. If it does crash again, I will give an update.
I would like to thank you in advance for your time and help so far! Really appreciated!
Please consider these additional points regarding the USB devices.
I don't have a USB hub; all connections are made directly to the back of the case. My setup uses a Lian Li o11 Dynamic Evo case, which includes two USB ports, an audio jack, and a USB C port on the side. The dongle is connected via USB A here, so it isn't linked directly to the motherboard.
Just wanted to mention another symptom of these crashes. They usually occur after closing out of heavier applications, like video games. For instance, recently I played a game for about an hour without any problems. When I closed the game, my PC froze and both monitors lost signal, making me have to press the power button to restart. Even after unplugging and plugging the monitors back in, nothing changed. Could this be a clear indication of a defect or something causing these issues?
Conduct as many tests as needed while using the fewest USB devices possible. Check whether the number of crashes decreases. Consider using a standalone powered USB hub. Connect only the hub to the laptops, then add other USB devices through the hub. Still, the power supply seems questionable. Keep in mind that power supplies offer three voltage levels (3, 5, and 12) for different system parts and gadgets. Issues with any of these voltages can lead to various complications. Make sure all critical data is saved elsewhere than the main computer. Confirm that backups are both recoverable and readable. If additional drivers are needed, download them directly from the manufacturer's official site. Avoid third-party tools or installers.
Sure, you might want to explore other options on the software side. Without a USB hub, purchasing one could be necessary. It’s worth considering if USB connections are likely causing the problems before investing in a new hub. You may also want to check if replacing the power supply unit is a more practical first step.
Also, I examined the DMP crash log generated by Windows using windbg. These are the findings:
https://imgur.com/a/IALQYTl
Check it out here: https://imgur.com/a/IALQYTl
Could this assist you in pinpointing the reason behind these crashes and freezes?
Hello, thank you for your reply!
I haven't made any hardware modifications. The BIOS isn't current, but I haven't updated it either, so I'm not sure if that's something I should consider even with hardware changes.
According to the Windows System Information, I'm running BIOS Version/Date: American Megatrends Inc. 0303, 11/09/2021. The latest driver version listed on the motherboard website is: 3607, 2024/04/03.
The RAM slots are available in sizes 2 and 4, yes.
I just discovered something in the event viewer that I’d like to record: my computer crashed once more (~20 minutes ago) while I was having coffee. When I returned, it brought me back to the login screen. The reliability monitor confirmed this by displaying critical events such as 'Windows stopped working', 'shut down unexpectedly', and 'Windows was not properly shut down'. These are the standard three critical events that indicate a crash occurred. I also experienced one more crash last night and two more yesterday in the afternoon. It seems the frequency of these crashes is rising after some troubleshooting yesterday.
In the event viewer, I noticed something noteworthy: there were 21 errors all within the same second (11:23:30, matching the crash time from the reliability monitor). Of these, 11 involved the error code 'nvlddmkm', and 20 of them were linked to Event ID 14 from the source 'nvlddmkm'.
I found this information on Imgur:
https://imgur.com/a/YolAbJ2
View: https://imgur.com/a/YolAbJ2
The other 'nvlddmkm' error at 11:23:30 was tied to Event ID 153.
https://imgur.com/a/sf1IJlh
I saw a post online suggesting this might be caused by faulty RAM. I’m hoping the memory test will confirm this if I run it now. Unfortunately, I forgot to do it last night, but I think I can run it today.