F5F Stay Refreshed Hardware Desktop The left USB ports on your laptop aren’t functioning after you applied the new thermal paste.

The left USB ports on your laptop aren’t functioning after you applied the new thermal paste.

The left USB ports on your laptop aren’t functioning after you applied the new thermal paste.

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Und3rWorld
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01-27-2019, 10:23 AM
#1
my laptop is an Acer Predator Helios 300 with a Predator Helios 300 RTX 2060. it’s been running at high temperatures during gaming, so i considered changing the thermal paste. i used Cooler Master MasterGel Pro to replace it and everything seemed fine until now. after reinstalling all components, the issue persisted—my left USB 3.0 ports stopped working. i tested my mouse, headset, etc., but device manager showed everything normal. there’s a “device not migrated” warning in the logs, which I’m not sure what it means. i tried opening the case again and reconnecting cables, but nothing worked. any advice? could a new build help? thanks for your support.
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Und3rWorld
01-27-2019, 10:23 AM #1

my laptop is an Acer Predator Helios 300 with a Predator Helios 300 RTX 2060. it’s been running at high temperatures during gaming, so i considered changing the thermal paste. i used Cooler Master MasterGel Pro to replace it and everything seemed fine until now. after reinstalling all components, the issue persisted—my left USB 3.0 ports stopped working. i tested my mouse, headset, etc., but device manager showed everything normal. there’s a “device not migrated” warning in the logs, which I’m not sure what it means. i tried opening the case again and reconnecting cables, but nothing worked. any advice? could a new build help? thanks for your support.

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20pega
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01-27-2019, 11:47 AM
#2
The cables resembled ribbons. In past repair work, even the smallest amount of grease on the contacts could disrupt performance. A brush treated with a little isopropyl alcohol on the contacts often resolved the issue repeatedly.
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20pega
01-27-2019, 11:47 AM #2

The cables resembled ribbons. In past repair work, even the smallest amount of grease on the contacts could disrupt performance. A brush treated with a little isopropyl alcohol on the contacts often resolved the issue repeatedly.

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Polarbadbear
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01-28-2019, 10:33 AM
#3
I'm sorry, with the cables I was thinking about were the fans. All the cables required for removing the heatsink were taken out, and they didn't connect to the USB ports—it went straight to the motherboard. Thanks!
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Polarbadbear
01-28-2019, 10:33 AM #3

I'm sorry, with the cables I was thinking about were the fans. All the cables required for removing the heatsink were taken out, and they didn't connect to the USB ports—it went straight to the motherboard. Thanks!

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AchillesLTH
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02-06-2019, 09:51 AM
#4
The solution involved using a direct connection between the USB and the motherboard without wires.
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AchillesLTH
02-06-2019, 09:51 AM #4

The solution involved using a direct connection between the USB and the motherboard without wires.

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