The laptop is not starting anymore?
The laptop is not starting anymore?
Hi everyone,
I’m looking for advice on resolving the issue with my Asus Zenbook 13 UX325E laptop that won’t boot.
I experienced a similar problem about six months ago and had it fixed by a friend who reinstalled Windows.
During a month-long vacation I returned and immediately noticed an error message: “Your Device ran into a problem and needs to restart. We'll restart for you.” The code displayed was INACCESSIBLE_BOOT_DEVICE (0C7B).
After that, the laptop would display a Blue Screen and guide me through troubleshooting steps such as choosing a keyboard layout, selecting Trouble Shoot, or turning off the PC.
I tried disabling VMD in BIOS, but couldn’t locate it in the Advanced Mode settings.
On the main BIOS page under storage, it showed “No storage Device Present.”
Could this mean my SSD is damaged and needs replacement?
Any suggestions on how to get this working would be greatly appreciated.
Thanks.
You're in the correct area concerning the issue. It looks like your SSD has stopped working and will require replacement. This also means the motherboard is operating properly.
There might be a chance to retrieve some information from the faulty SSD. Try swapping it first to check if the system accepts the new device.
So here’s an update for those facing similar issues. This appears to be related to an Asus Zenbook. I tried installing a new SSD, but it wasn’t detected in BIOS or the installation screen when setting up Windows 11. ChatGPT helped me navigate through the steps. The issue lies with the VMD and needs to be turned off. Usually, you can switch it on and off in the BIOS under Advanced Mode. However, on my laptop this option is hidden or disabled. Additionally, Intel RST remains permanently active.
For a solution, I found a working fix on another laptop from the Asus Support site. Download the Intel Rapid Storage Technology (IRST) Driver for your specific model number, copy it to a USB stick, and then insert it into the RST folder. Remove all folders except the driver file. When installing drivers, ensure the correct location is selected. Then plug in your Windows 11 installation USB drive and the IRST Driver USB stick. On the installation screen, follow the prompts to install Windows onto the SSD.
But what ChatGPT can't assist me with is:
1. Will this IRST Driver remove itself during the Windows update and return everything to normal where my SSD vanishes and Windows fails to load?
2. Is it possible to permanently prevent this driver from being updated? I don’t want to face the same situation again when I turn on my laptop and realize I’m back to having no drive.
3. I checked with CrystalDiskInfo and CrystalDiskMark for the old SSD using the laptop, and ChatGPT analyzed the results—it said everything is fine, nothing is wrong. Now I plan to use it in a USB enclosure as an external drive.
If the BIOS doesn't recognize the SSD, it's unclear why Windows still works even after installing a driver. When you replaced the SSD, it seems it wasn't running Windows or was not bootable.
Yes, the correct replacement SSD was installed, and no windows were left on it.
I downloaded the Microsoft Windows 11 installation media from a USB drive.
During the first installation try, when selecting the location for Windows 11, the replacement SSD wasn’t visible.
Only the USB with Windows 11 appeared.
With guidance from ChatGPT, I installed the - Intel Rapid Storage Technology (IRST) Driver.
In the second attempt, I loaded the driver on another USB at the same selection point.
I began by loading the driver, then the IRST driver was loaded.
After that, the replacement SSD appeared and I chose it to install Windows 11 onto it.
The installation of the driver succeeds only when the BIOS acknowledges the storage device, which it has done. This was the aspect that remained ambiguous from earlier statements.