The laptop becomes unresponsive and fails to power on once it exits sleep mode.

F5F Stay Refreshed Hardware Desktop The laptop becomes unresponsive and fails to power on once it exits sleep mode.

The laptop becomes unresponsive and fails to power on once it exits sleep mode.

The laptop becomes unresponsive and fails to power on once it exits sleep mode.

_

_SuchKiwii
Member

68

11-25-2016, 05:27 PM

#1

Hey, I see you're dealing with some tricky laptop issues. It sounds like your device has a few stuck states after entering sleep mode. The trackpad and USB work but everything else freezes. When you try to power off or restart, it gets stuck in a shutdown screen and then forces itself off, ending up on the boot screen. The power button doesn’t respond, so you can’t manually shut it down. Your battery isn’t removable, which makes repairs difficult. You’ve already tried resetting while keeping files, but it keeps happening. Any tips or steps you could try might help?

_

_SuchKiwii

11-25-2016, 05:27 PM #1

Hey, I see you're dealing with some tricky laptop issues. It sounds like your device has a few stuck states after entering sleep mode. The trackpad and USB work but everything else freezes. When you try to power off or restart, it gets stuck in a shutdown screen and then forces itself off, ending up on the boot screen. The power button doesn’t respond, so you can’t manually shut it down. Your battery isn’t removable, which makes repairs difficult. You’ve already tried resetting while keeping files, but it keeps happening. Any tips or steps you could try might help?