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The key combination CTRL+SHIFT+X is restricted in Windows 11

The key combination CTRL+SHIFT+X is restricted in Windows 11

H
HeadphoneNinja
Junior Member
34
11-03-2021, 11:39 AM
#1
Hi everybody,
I’m facing a problem with Windows 11 that I haven’t seen before.
I’m using an ASUS TUF Gaming A16, FA607PI-N3010, running Win 11 Pro 64bit, 24H2.
For work purposes, I rely on certain software that requires pressing CTRL+SHIFT+X to export files.
When I first installed Windows (about two-three weeks ago), all my usual programs worked fine, but after installing the software, the key combination stopped functioning.
I thought maybe my laptop was faulty, so I tried using a USB keyboard and tested with another PC via TeamViewer. Still, the issue persisted.
After a fresh installation, I installed the software one by one until the key no longer worked.
I discovered a government-issued software for reading healthcare cards that had some trustworthy middleware installed.
I didn’t install that program and everything seemed normal.
But recently, when I tried CTRL+SHIFT+X again, it stopped working completely.
Currently, apart from Windows, NVIDIA and Adobe updates, nothing new is installed.
Since this seems to be a software-related issue, I’m wondering if there’s a built-in Windows solution to resolve it without reinstalling. Could it be a security feature preventing the key combination?
H
HeadphoneNinja
11-03-2021, 11:39 AM #1

Hi everybody,
I’m facing a problem with Windows 11 that I haven’t seen before.
I’m using an ASUS TUF Gaming A16, FA607PI-N3010, running Win 11 Pro 64bit, 24H2.
For work purposes, I rely on certain software that requires pressing CTRL+SHIFT+X to export files.
When I first installed Windows (about two-three weeks ago), all my usual programs worked fine, but after installing the software, the key combination stopped functioning.
I thought maybe my laptop was faulty, so I tried using a USB keyboard and tested with another PC via TeamViewer. Still, the issue persisted.
After a fresh installation, I installed the software one by one until the key no longer worked.
I discovered a government-issued software for reading healthcare cards that had some trustworthy middleware installed.
I didn’t install that program and everything seemed normal.
But recently, when I tried CTRL+SHIFT+X again, it stopped working completely.
Currently, apart from Windows, NVIDIA and Adobe updates, nothing new is installed.
Since this seems to be a software-related issue, I’m wondering if there’s a built-in Windows solution to resolve it without reinstalling. Could it be a security feature preventing the key combination?

I
ItzOptimized_
Junior Member
3
11-03-2021, 12:22 PM
#2
If you're using a brand new Windows setup without the program and the problem has come back, it might mean that some of the software remains installed (perhaps in the registry?) or another factor is causing the issue. I hope someone can identify the exact cause quickly.
I
ItzOptimized_
11-03-2021, 12:22 PM #2

If you're using a brand new Windows setup without the program and the problem has come back, it might mean that some of the software remains installed (perhaps in the registry?) or another factor is causing the issue. I hope someone can identify the exact cause quickly.

L
lundefugl
Member
123
11-03-2021, 12:59 PM
#3
Based on advice received elsewhere, here is the resolution for my situation. If anyone encounters this or a similar issue, they can try this approach.
I performed a clean boot and the problem vanished.
For those unfamiliar with clean boot, I’ll explain below.
I re-enabled all services individually, and none of the MS configurations were causing the issue. However, in Task Manager, startup services showed one process that I attempted to enable and disable multiple times—it appears to be the cause.
My laptop is an AMD-based system with integrated graphics, but also includes a Nvidia 4070. In BIOS and the Nvidia control panel, it was set to use only the 4070, which remains disabled. No issues have occurred so far.
I’m unsure if you have both iGPU and dGPU that are AMD, or if your system uses desktop with AMD graphics. Please check for other problems.
For the clean boot process, refer to the step-by-step guide on the Microsoft support site: https://support.microsoft.com/en-us...-w...7a1807f3dd
L
lundefugl
11-03-2021, 12:59 PM #3

Based on advice received elsewhere, here is the resolution for my situation. If anyone encounters this or a similar issue, they can try this approach.
I performed a clean boot and the problem vanished.
For those unfamiliar with clean boot, I’ll explain below.
I re-enabled all services individually, and none of the MS configurations were causing the issue. However, in Task Manager, startup services showed one process that I attempted to enable and disable multiple times—it appears to be the cause.
My laptop is an AMD-based system with integrated graphics, but also includes a Nvidia 4070. In BIOS and the Nvidia control panel, it was set to use only the 4070, which remains disabled. No issues have occurred so far.
I’m unsure if you have both iGPU and dGPU that are AMD, or if your system uses desktop with AMD graphics. Please check for other problems.
For the clean boot process, refer to the step-by-step guide on the Microsoft support site: https://support.microsoft.com/en-us...-w...7a1807f3dd

C
Chouca_
Junior Member
6
11-19-2021, 01:42 PM
#4
In AMD software, there are hotkeys available. Even though I couldn't locate a key mapped to CTRL+SHIFT+X, disabling those hotkeys appeared to resolve the problem.
C
Chouca_
11-19-2021, 01:42 PM #4

In AMD software, there are hotkeys available. Even though I couldn't locate a key mapped to CTRL+SHIFT+X, disabling those hotkeys appeared to resolve the problem.

I
iskela99
Member
247
11-24-2021, 08:36 PM
#5
Ctrl+Shift+X conflicted with dBeaver assignment for "toUpper". Removing it using HotKeys resolved the issue. This update helped me disable multiple applications on my own. Note this is for a desktop, likely works on any Windows 11 machine with AMD drivers and utilities installed.
I
iskela99
11-24-2021, 08:36 PM #5

Ctrl+Shift+X conflicted with dBeaver assignment for "toUpper". Removing it using HotKeys resolved the issue. This update helped me disable multiple applications on my own. Note this is for a desktop, likely works on any Windows 11 machine with AMD drivers and utilities installed.