The issue of the computer freezing continues even after performing a reset.

O

Obayy
Member

63

05-04-2023, 04:57 PM

#11

there is a suspicious device in "Other devices" that seems unusual—possibly linked to the freezes?

L

Lowdes
Member

214

05-05-2023, 03:35 PM

#12

Remove all unnecessary peripherals such as USB devices, HDDs, nics, etc. Check functionality using only CPU, RAM, PSU, monitor, and keyboard.

K

Kynedee
Posting Freak

784

05-05-2023, 06:48 PM

#13

Turn off both the Bluetooth keyboard and mouse, along with the GPU and drives except the one with Windows installed.

L

lightninglogan
Member

221

05-06-2023, 02:17 AM

#14

These are the software tools from the Dell driver website that I was advised to install (maybe I wasn't keeping up). Here are the links:
https://imgur.com/a/Mlgm9bu
View: https://imgur.com/a/Mlgm9bu
Are any of these connected to my driver crashes?

J

Jasvam
Junior Member

20

05-13-2023, 12:45 AM

#15

The chipset driver.

R

RaphaelMC
Junior Member

6

05-13-2023, 02:48 PM

#16

A few days later and the crash returned... I think it's probably hardware-related.

W

WilliBurg22
Junior Member

4

05-13-2023, 05:54 PM

#17

Execute CMD with administrative privileges and enter the following command: 'sfc /scannow'. The above command will resolve any Windows corruption detected. Please inform me if any issues are identified.

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witherman_1987
Junior Member

37

05-21-2023, 11:30 AM

#18

It found corruptions now . But so it did in the previous scans too ..guess they are not the source of the problem .
That's an example of a line that appeared previously as well :
2025-07-19 23:09:24, Info CSI 00000215 [SR] Repairing file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk from store

J

jerrydog01
Senior Member

703

05-21-2023, 04:25 PM

#19

for the intel device i aim to upgrade the intel chipset drivers for the cpu.
the other vendor seemed to be an hp product.
(hp printer linked to a usb port?)
i would open windows control panel -> device manager, locate the hidden devices option and turn it on.
then search for all grayed-out devices, select them and delete their software. This approach can assist if the issue stems from a removed usb device. (these are only visible in this scenario and the driver remains active, which may cause complications)
the solution would be to refresh the intel chipset drivers (for usb).
next, install the updated driver for the hp device before connecting it.
if the hp device is still connected, you might open windows device manager, right-click the device, choose power management, and instruct windows not to let the device sleep to conserve power (a common workaround).
after updating the intel drivers, you may also need to refresh the motherboard bios. The bios handles usb setup and activates certain sleep modes.

J

Jarranield
Member

161

05-21-2023, 11:04 PM

#20

Here are the suspicious devices you discovered. Please let me know what to remove and what not to remove.
Also, your manual driver updates from Dell seem to have addressed the problem, as the Intel chipset driver no longer appears to be the issue.