The internet was great with a technician nearby but terrible without one?
The internet was great with a technician nearby but terrible without one?
Are you ensuring your Wi-Fi automatically changes channels? Have you looked into the WiFi analyzer app for Android?
You can check if your Wi-Fi automatically switches channels by looking at your router's settings or using a network monitoring app. If you're still experiencing issues despite a technician being present, it might be worth confirming the channel settings directly with the technician.
Speedtest.net isn't always the most reliable source. For a more accurate picture, compare it with https://www.thinkbroadband.com/speedtest and http://www.dslreports.com/speedtest. It's crucial to verify directly on your local setup to pinpoint the issue. As a Virgin Media customer, you're familiar with frequent congestion problems. In such cases, a DSLReports test might show peak performance, but actual usage wouldn't match. DSLReports often handle many simultaneous downloads, which can consume bandwidth from nearby connections by taking advantage of TCP/IP behavior. ISPs typically enjoy these kinds of tests since they mask the fact that the issue lies with their network. It's probable the engineers ran their own optimized test, not your real connection.
The issue lies here – he’s employing a Wi-Fi extender equipped with a LAN port at the base. Although his computer is physically connected to the extender, it still sends data from the extender to the modem via wireless means. In short, his personal PC relies on a wireless link. He’d likely need to establish a direct physical connection between his PC and the modem, use a high-quality AC router with a solid adapter, or opt for a powerline adapter if his wiring is adequate. Based on what I see, this setup probably uses a 2.4GHz wireless N network, which aligns with the speeds you’d expect in such a configuration. He’s referencing a product similar to this one (or possibly another with external antennas) at https://www.tp-link.com/us/products/deta...850RE.html
When the tester used it, they got 200 Mbps. I’m not sure if they focused on my Wi-Fi for a short time just to make it appear stronger.
Did he check it using a wired link at your router or modem? Perhaps your router isn’t wired while your phone and extender aren’t. It’s possible you’re linking to the extender when you connect via Wi-Fi. There could be several reasons. The issue becomes tricky without a direct physical link to the modem/router, making it hard to pinpoint the problem. If he was handling 200MB, it’s likely not an ISP-related matter.
There is really no way to know what happened. It could have been purely coincidence, but when its their router and their test equipment, I'd still be a little suspicious. Either way, going wired is the best option to be sure. Its hard to argue there is a problem with their equipment/service until you are physically wired into it.
He was tapping on his device. I replaced my previous desktop with a new one connected via Ethernet, and the performance remained consistent.