The internet stops working and speeds go down to zero right in the middle of a stream.
The internet stops working and speeds go down to zero right in the middle of a stream.
My internet is acting up because it stays consistent for a few seconds but then suddenly drops to very low speeds like 200kbps or even zero speed. This makes ping spikes happen and breaks games. Can anyone tell me what's wrong before I call my ISP? Thanks.
You better take care of all that ISP stuff yourself or they will blame your computer. They know about rebooting things, so you should do that too. Maybe use a tool called pathping, but level 1 technicians at the ISP probably won't get it right away, so just do it manually instead. What you actually need to do is run a tracert to an IP like 8.8.8.8 and keep pinging those different hops along that route. The important ones are hop 1, which is your router, and hop 2, which is the ISP's first router connecting to your house. You shouldn't see any problems at hop 1. If there are issues there, something is wrong with your PC or router. Hop 2 is a spot where you often find trouble, and it's usually because of cabling outside your home. You can try...
You need to fix the internet stuff yourself, or your PC will get blamed. They know you need to reboot everything and follow their script. You can try a tool called Pathping, but the first-line tech at the ISP won't understand it so better do it manually. What you want to do is run a traceroute to an IP like 8.8.8.8 Then keep pinging constantly on each step of the path. The most important ones are hop 1 which is your router and hop 2 which is the ISP's first router that connects you to their network. You shouldn't see problems at hop 1. If there are issues, maybe your PC or router is broken. Hop 2 is a common spot for problems and it is usually because of bad cabling outside your house. You can try other hops but it gets harder to fix if the problem isn't inside your ISP network. The main thing you want to tell them is that there is no data loss on your router but exactly the same loss at their router. You want to check all the wires in your house so they don't charge you when they come out. Some ISPs refuse to actually go into people's homes because of the current situation. Look for any connection that looks loose or has dirt or water in it.
There were some comments from bill001g about 8.8.8.8, so here are other options. right click the internet icon next to your speaker, select change adaptor options, right click your connection icon, choose properties, then pick Internet Protocol Version 4 and hit properties again. On the lower part of the screen, click Use the following DNS and enter 8 8 8 8 in the first box and 8 8 4 4 in the second one. Check Validate Settings before you close it. How many filters do you have on your phones or gadgets, and how old are they? Sometimes a filter breaks without you even noticing this can mess with your setup. The only way to fix that is to get a spare filter and test it on each phone to see if the problem goes away.
I would have preferred using another DNS server if that were possible, but our internet provider requires us to use theirs. Trying to switch to a different one will actually cut off my connection entirely, and I won't be able to get back on until we go back to the original setting.
Try using encrypted DNS. Part of the reason this feature exists is because of a hole in the ISP that wants to spy on your DNS and filter things. This method, plus running encrypted DNS, also sends it over HTTPS. This makes it look like web traffic. The only way for an ISP to stop this one is to block access to Google or Cloudflare servers completely. How to Enable DNS Over HTTPS on Windows 11 Keep your DNS requests private for a more secure browsing experience. www.howtogeek.com