F5F Stay Refreshed Hardware Desktop The graphics card turns grey during gameplay.

The graphics card turns grey during gameplay.

The graphics card turns grey during gameplay.

T
Thifleno
Member
206
07-01-2017, 11:42 PM
#1
Hello, I purchased an MSI Radeon RX580 Armor 8G and every time I launch a game, the screen turns grey and I have to close it. Right now the display is light blue, and I only turned it on after completely restarting. I’ve moved the GPU to another machine and it works fine there too. I’ve reinstalled and uninstalled the drivers multiple times, but the issue persists. I reached out to MSI support, but they didn’t provide a solution. Please let me know if you know how to fix this, and feel free to reply here.
T
Thifleno
07-01-2017, 11:42 PM #1

Hello, I purchased an MSI Radeon RX580 Armor 8G and every time I launch a game, the screen turns grey and I have to close it. Right now the display is light blue, and I only turned it on after completely restarting. I’ve moved the GPU to another machine and it works fine there too. I’ve reinstalled and uninstalled the drivers multiple times, but the issue persists. I reached out to MSI support, but they didn’t provide a solution. Please let me know if you know how to fix this, and feel free to reply here.

I
ImNico7
Junior Member
47
07-03-2017, 08:04 AM
#2
Did you connect the same cable or switch to a different one when testing the card on another device?
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ImNico7
07-03-2017, 08:04 AM #2

Did you connect the same cable or switch to a different one when testing the card on another device?

T
TheArchingYT
Junior Member
4
07-03-2017, 08:18 AM
#3
If the GPU performs the same function elsewhere, consider returning it for repair. Where did you acquire this GPU? Have you verified that your monitor isn’t causing the problem? Did you test another connection or cable?
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TheArchingYT
07-03-2017, 08:18 AM #3

If the GPU performs the same function elsewhere, consider returning it for repair. Where did you acquire this GPU? Have you verified that your monitor isn’t causing the problem? Did you test another connection or cable?

M
meandmoreme
Member
188
07-04-2017, 09:10 AM
#4
You've already switched the cable, but the issue persists.
M
meandmoreme
07-04-2017, 09:10 AM #4

You've already switched the cable, but the issue persists.

W
Wa3llklick
Junior Member
37
07-04-2017, 03:56 PM
#5
I purchased the GPU recently from eBay, but the new monitor isn’t functioning properly. I’ve checked the port connections and they still aren’t working.
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Wa3llklick
07-04-2017, 03:56 PM #5

I purchased the GPU recently from eBay, but the new monitor isn’t functioning properly. I’ve checked the port connections and they still aren’t working.

V
vSkilled
Member
72
07-14-2017, 06:58 PM
#6
You might have purchased a failing GPU recently. I’d recommend contacting MSI for an RMA since you’re not the original owner, and they might handle it differently.
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vSkilled
07-14-2017, 06:58 PM #6

You might have purchased a failing GPU recently. I’d recommend contacting MSI for an RMA since you’re not the original owner, and they might handle it differently.

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NovaPvPs
Junior Member
13
07-19-2017, 01:48 AM
#7
Thank you for your assistance!
N
NovaPvPs
07-19-2017, 01:48 AM #7

Thank you for your assistance!

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WHALEGAMER9
Junior Member
4
07-19-2017, 03:23 AM
#8
Deactivate MultiPlane Overlay (MPO) feature.
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WHALEGAMER9
07-19-2017, 03:23 AM #8

Deactivate MultiPlane Overlay (MPO) feature.

B
beth04
Member
156
07-19-2017, 11:36 AM
#9
Avoid half-assed electronics on eBay, particularly GPUs. If possible, request a replacement or return it as damaged.
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beth04
07-19-2017, 11:36 AM #9

Avoid half-assed electronics on eBay, particularly GPUs. If possible, request a replacement or return it as damaged.