The Gigabyte Aero-16 XE5 does not support charging through Power Delivery.
The Gigabyte Aero-16 XE5 does not support charging through Power Delivery.
<SOLVED> Hi, ISSUE: I have a issue when I try to charger my new Aero 16 2022 via the 100w usb-c thunderbolt-4 port. MY ATTEMPTS TO CHARGE: First, I tried with my 87W PD power bank on the 100w thunderbolt 4 port and nothing happened. After, I tried with a 100W PD wall charger and 20W phone charger and I also tied other usb-c port on my laptop, but still nothing. Windows doesn't show any signs of charging nor the charger led near the DC jack. At last, I tried to charge when turn off but still nothing. I tried all chargers on another 100W PD laptop, tablet and phone and they all worked. MY ATTEMPS TO FIX: I contacted gigabyte support using "eSupport" 3 days ago (11/5/2023), but I'm still waiting any answer. I tried to "google it" but it was unsuccesfull. I wrote this Topic. MODIFICATION : I opened my laptop only once to install a nvme SSD. WARRANTY: I have many options: 1- I have 20 days left to refund via Neweggs.ca (but I really need the laptop now for work) 2-I have " https://www.newegg.ca/promotions/warrant...index.html " Accident warranty for 3 years. 3-Standart Gigabyte warranty (but I broke 2 stickers on screws for the nvme installation) SPECS: Product Name:AERO 16 XE5 BIOS Ver:FB09, 2022-07-18 Model: I7-12700h / 3070 TI / 16Gb ddr5 4800mhz Operating System:Windows 11 Neweeg link: https://www.newegg.ca/p/N82E16834233529?...6834233529 Gigabyte product page: https://www.gigabyte.com/ca/Laptop/AERO-...2th-Gen#kf MISC: I'm sure that text is full of errors (like unnecessary "the"), English isn't my primary language. I mainly speak/write French. Thanks in advance.
On the Gigabyte page it seems only one Thunderbolt port is intended for charging (the back one). When there’s no issue, did you verify the battery level in the taskbar? Sometimes the charging isn’t immediately clear. Did you press the button on your PC to begin charging?
and Thanks to your answers, I found out the issues (Solution by leclod): For the battery bank, I need to press the main button (I didn't need on my other laptop). For my 100w wall charger, this laptop isn't compatible(only PPS not PD) with this 112w charger: Link to the charger page (Best Buy Canada) For the phone charger, too low Vs , (need 9/12/20V boost PD support) Edited May 14, 2023 by HeRobrain_3 Wrong best buy URL and New Information.
Your 100w wall charger supports PPS but nothing is written about PD, so probably no PD support, which is surprising. For the phone charger, the issue is more about Vs than Ws, your phone charger probably only delivers 5V while the notebook wants at least 9V or 12V (not sure which). I did manage to charge a notebook with my 30W PD wall charger (up to 20V) and via my 18W PD PB (up to 12V) (I did forget about the cable compatibility issue) Edited May 14, 2023 by leclod
That wire seems quite appealing. (By the way, I prefer the more affordable Ugreen and Baseus options available on Aliexpress)