The download feature isn't functioning, however the upload remains operational.
The download feature isn't functioning, however the upload remains operational.
Hello. I've been facing an unusual issue with my computer's connection. As mentioned in the title, the download no longer works, but uploading still functions. This problem appears intermittently (every 5-10 minutes), and during those times my computer treats it as a disconnected session, halting any internet-dependent activities like games, Discord, or streaming. I noticed this when I was streaming a game on Discord with friends—I experienced disconnections, but they didn't notice because they could still hear me and see the stream clearly. This issue seems to be specific to my computer; other family members don't have the same problem, and their internet connection is stable. I'm unsure what to do and can't play or watch properly. If you have any suggestions or assistance, it would be a huge help. Thank you.
Welcome to the forums, newcomer! Here are your details in the requested format:
CPU: [Your CPU info]
CPU cooler: [Your CPU cooler info]
Motherboard: [Your motherboard info]
Ram: [Your RAM info]
SSD/HDD: [Your SSD/HDD info]
GPU: [Your GPU info]
PSU: [Your PSU info]
Chassis: [Your chassis info]
OS: [Your OS]
Monitor: [Your monitor info]
Please include the age of the PSU along with its make and model. BIOS version for your motherboard at this time.
Follow up with your wireless router's make and model. Does the problem occur only on your system? Have you noticed it affecting other devices connected to your router?
CPU: 3rd Gen Intel® Core™ i7-13700F (2.10 GHz)
CPU cooler:
Motherboard: unknown :/
RAM: 32GO
Storage: NVMe Micron_3400
GPU: NVIDIA GeForce RTX 4070 Ti
Power Supply: 800W
Chassis: unknown :/
Operating System: Windows 11 Family 64 bits
Monitor: MSI Optix G27 Series
I don’t know the age of the PSU or if the details I provided are accurate. I’m unsure about the correctness or where to look for this information.
The wireless router in use is a Wi-Fi mesh system, specifically a Mercursys halo. The problem only occurs on my machine.
I also ran some ping tests earlier and kept receiving "General Failure" messages. That might be useful.
I'm unable to follow what you're asking.
Most applications rely on TCP for data transfer, which needs acknowledgments.
You send around 65k of data and receive a confirmation, but this is still considered a "download."
You may be experiencing large data errors on the receiving end because these messages are small and might not be detected properly.
A typical failure message indicates a connection issue.
This suggests your network is either Wi-Fi or Ethernet-based.
Wi-Fi issues are common, while Ethernet problems often stem from faulty cables.
And yes, when I'm talking on voice with friends on Discord and streaming a game, they can still hear me even after disconnections, and everything looks fine on the stream. But I can't hear them at all anymore and see the stream perfectly, yet I have 5000 more ping. Regarding the connection, I'm using a Wi-Fi mesh to extend my Wi-Fi from the router to my computer. I can't connect directly via Ethernet because it's too far away. I can plug myself into the mesh through Ethernet, but the problem persists. Other people in my home aren't affected by this issue.
If you are employing any kind of repeater or mesh system, you have several wifi connections between your device and the router. Because plugging into the mesh device is experiencing the same problem, it’s likely the device isn’t positioned correctly. It should be placed in the remote room with the issue, roughly halfway between the router and the problematic area. This explanation is a bit simplified since walls and ceilings have a bigger impact on signal strength than distance.
A common sign of trouble is that even if the remote mesh device isn’t connected to the main router, it should still maintain a basic link to your computer. There would be no data transfer, but the port would remain active or the wifi would appear connected, just without actual communication.
You have a fairly complicated configuration with many components that could be causing this. The best approach is to test without the repeater in the path. You might move the PC closer to the router for testing or try using Ethernet over the floor temporarily. If the problem persists, it likely points to an issue with the PC—both Ethernet and wifi failing, though making it less probable.
Consider relocating the remote mesh unit nearer to the router and see if that improves the situation.
I attempted several adjustments for the mesh wifi and before that, we used a wifi repeater. With the repeater in place, everyone and all devices experienced regular disconnections, so we switched to mesh wifi and now there are no more interruptions except for my computer, even though other connected devices on the same mesh don’t face issues.
I plan to conduct a test by moving my computer closer to the router, but I won’t be able to run an Ethernet cable of 20-30 meters around my house.
If the problem lies with my computer, should I proceed with testing it? And could you help me understand what might cause this issue?
It seems you might want to check if the latest driver for your wifi adapter is installed on your pc. On the same interface where drivers are updated, it should display the chipset model details. You can download the appropriate drivers from the manufacturer's website. Although this may not significantly impact things, it’s one of the few options you can try.
There could be an obstruction or loose connection affecting the antenna. Generally, there aren’t many adjustable settings for a wifi adapter—most configurations are handled by the router, and the card simply adapts to compatible settings.
I’m not sure what to suggest specifically. If the issue persists, purchasing a new wifi card might be necessary, especially if the problem is related to your environment. You could also explore powerline networking as an alternative; it’s slower than Wi-Fi but more reliable. If you have a coax connection in the room, MoCA might work well, offering performance similar to Ethernet.