F5F Stay Refreshed Hardware Desktop The Dell XPS 9720 features an 8K TV but only offers a 4K display option with Windows 11.

The Dell XPS 9720 features an 8K TV but only offers a 4K display option with Windows 11.

The Dell XPS 9720 features an 8K TV but only offers a 4K display option with Windows 11.

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ThatEnderman64
Junior Member
47
11-11-2021, 10:06 PM
#1
Hi Martin,
Your Dell XPS 9720 with RTX 3060 only shows 4K in Display settings. You're using an external screen and setting the Direct Graphics Controller to Direct Output Mode, which should support 8K. Based on the manual you linked, other devices can be connected at 8K if the cable works.

You might want to try these:
- Check if your external monitor supports 8K and is properly seated.
- Ensure the cable is high-quality and matches the specifications.
- Verify BIOS settings for any additional display options.
- If possible, test with a different external display to rule out hardware issues.

Let me know what you try!
T
ThatEnderman64
11-11-2021, 10:06 PM #1

Hi Martin,
Your Dell XPS 9720 with RTX 3060 only shows 4K in Display settings. You're using an external screen and setting the Direct Graphics Controller to Direct Output Mode, which should support 8K. Based on the manual you linked, other devices can be connected at 8K if the cable works.

You might want to try these:
- Check if your external monitor supports 8K and is properly seated.
- Ensure the cable is high-quality and matches the specifications.
- Verify BIOS settings for any additional display options.
- If possible, test with a different external display to rule out hardware issues.

Let me know what you try!

T
Teller
Junior Member
20
11-11-2021, 11:47 PM
#2
Is your connection via a dock active? Can your USB-C or Thunderbolt cables handle the necessary data rate for an 8K transmission?
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Teller
11-11-2021, 11:47 PM #2

Is your connection via a dock active? Can your USB-C or Thunderbolt cables handle the necessary data rate for an 8K transmission?

K
karianneGAGA
Member
59
12-01-2021, 10:16 PM
#3
What kind of display cable are you employing?
K
karianneGAGA
12-01-2021, 10:16 PM #3

What kind of display cable are you employing?

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UniPopCorn
Member
210
12-02-2021, 03:57 AM
#4
Your observation is correct, the Dell adapter has a 4K limit. The product page confirms this restriction. I thought the adapters were passive, but it didn’t affect the display quality.
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UniPopCorn
12-02-2021, 03:57 AM #4

Your observation is correct, the Dell adapter has a 4K limit. The product page confirms this restriction. I thought the adapters were passive, but it didn’t affect the display quality.