The computer is unexpectedly shutting down and restarting.
The computer is unexpectedly shutting down and restarting.
Hello,
Here’s a list of my computer's specifications:
Motherboard (Chipset - Z370) – Asus TUF Z370 PRO Gaming
Processor (Socket - LGA 1151) – i7 8700
Memory – Corsair Vengeance 16GB DDR4
Graphics Card – ZOTAC GAMING GeForce RTX 2080 Ti Twin Fan
Solid-State Drive – Samsung 750 EVO 120GB
Hard Disk Drive – Seagate Barracuda (Green) ST1000DM010-2EP102 1TB
Power Supply Unit – Corsair vs650
When playing Star Wars Jedi: Fallen Order at 4K resolution with all settings maximized, my computer unexpectedly shuts down during gameplay after a few minutes. This issue consistently occurs whenever I attempt to play this specific game. I used MSI Afterburner to monitor the temperatures of my CPU and GPU while gaming, consistently observing that the GPU temperature remained below 85 degrees Celsius and the CPU temperature stayed under 75 degrees Celsius.
NOTE 1
– My PC does not experience this sudden shutdown issue when playing games such as Shadow of the Tomb Raider, Watch Dogs 2, and Just Cause 4 at 4K resolution with all graphics settings set to maximum.
Therefore, I conducted stress tests on both my CPU and GPU using the software listed below to investigate:
Intel Extreme Tuning Utility
Cinebench R20.0
Unigine Valley 1.0, Heaven 4.0, and Superposition
3DMark – Fire Strike Ultra and Time Spy Extreme
During all of these tests, the computer remained stable. However, the Fire Strike Ultra and Time Spy Extreme test results indicated that my PC failed these benchmarks with scores of 92% and 93.6%, respectively.
NOTE 2
– I have reverted my BIOS settings to their factory defaults and disabled XMP memory profile.
Can anyone identify the cause of this problem, and offer assistance?
Upgrade your power supply unit. Corsair’s VS series models, particularly those that have been in service for a while, exhibit significantly substandard performance. Multiplying that issue by three when paired with your system—which utilizes advanced, high-power components—is highly advisable. Kindly refer to my suggested selections: Discussion – PSU recommendations and power supply discussion thread – Tom’s Hardware You will discover MY usual list of advised power supplies, and beyond this is designed as a central location for inquiries or conversations about individual units, platforms, or PSU technology in general—all feedback is welcome here. If it pertains to power supplies... forums.
Has the motherboard BIOS been updated?
Have you installed the latest drivers for the chipset, network adapter, and audio from the motherboard’s product page?
Have you performed a clean graphics driver installation?
Clearly, the initial suspicion is that the power supply is the problem, as it’s frequently the primary cause of hard restarts, especially considering the VS series is not a high-end PSU typically found in systems with an RTX 2080 Ti. It’s advisable to consider a better quality power supply, even if it doesn't seem like a wattage issue. These VS units are older group-regulated designs and might have compatibility problems with Intel platforms, even when C6/C7 states are turned off in the BIOS.
Are you using an older, orange-lettered VS or a newer, gray-lettered VS?
Have you run Memtest86 to check for memory configuration or physical memory issues? If not, do so.
Memtest86:
Download the free USB MemTest86 version from the Passmark software website. You can also use the optical disk version if you cannot boot from a USB flash drive.
Create bootable media using the downloaded Memtest86 (NOT MemTest86+, which is an older, outdated version). Once you have created the media, configure your BIOS to boot from the USB drive or optical drive.
Download Memtest86 USB package: [link]
Create a bootable USB Flash drive:
1. Download the Windows MemTest86 USB image.
2. Right-click on the downloaded file and select "Extract to Here." This will place the USB image and imaging tool in the current folder.
3. Run the included imageUSB tool, selecting the USB drive you want to use and allowing it to create a bootable drive (this will erase all data on the drive).
Memory should consistently pass Memtest86 when running at the system’s default configuration, which is set upon startup or after a clear CMOS by removing the CMOS battery for five minutes.
The best way to test memory is to initially run four passes of Memtest86, with all 11 tests completed, using the memory at its default configuration. This should be done before applying XMP profiles. Memtest86+ has 13 tests, but the free version only includes tests 1-10 and test 13. Therefore, run full passes of all 11 tests. Ensure you are using the latest version of Memtest86. MemTest86+ hasn't been updated in many years, and it’s significantly less effective than regular Memtest86 from Passmark software.
If any errors occur during the four passes, it indicates an unstable memory configuration. Increasing the DRAM voltage slightly might resolve this issue or adjusting primary timings could be necessary. Only alter secondary and tertiary timings if needed, as the primary and tertiary are usually best left at default. If you want to fine-tune memory timings, I can provide guidance.
If Memtest86 fails with the memory set to XMP settings, revert to the default JEDEC SPD of 1333/2133MHz with everything set to auto/default and run Memtest86 again. If it passes four full passes without errors, try the XMP settings again, but first attempt to increase the DRAM voltage by a small amount if possible. If it passes, proceed with Prime95 testing.
If the memory still fails after attempting to increase voltage and it is within your memory’s maximum allowable voltage, try increasing the voltage again. If it still fails, you likely need more advanced assistance with configuring primary timings and should restore the memory to its default configuration until you can resolve the issue.
If Memtest86 fails for four passes when the memory is at its stock default, non-XMP setting, even after a minor voltage increase, there’s likely a physical problem with one or more memory modules. Run Memtest86 on each individual module separately to identify the faulty module. If a single module is found to be defective, contact the seller or manufacturer for replacement – ideally, replace the entire set as memory modules are designed to work together.
I completed all the steps you requested:
- I downloaded and updated the newest motherboard firmware from the Asus website.
- I installed the most recent drivers for the chipset, network adapter, and audio from Asus's site.
- I performed a fresh installation of graphics drivers using GeForce Experience.
- The issue persists, comparing it to the original orange display.
- I executed memtest86 and found no errors during testing.
Upgrade your power supply unit. Corsair’s VS series, in orange lettering, exhibits significantly substandard performance, particularly after prolonged use. Multiply that effect when paired with a system featuring high-end, power-intensive components like yours. Kindly review my suggested list: Discussion – PSU suggestions and PSU discussion forum – Tom’s Hardware. The following is my usual selection of recommended power supplies, and this thread serves as a central location for questions or conversations concerning individual units, platforms, or broader PSU technology—all discussions are welcome here. If it concerns power supplies… forums.
I plan to purchase a more powerful power supply unit, but is 650 watts sufficient, or should I opt for one with increased power?
A power supply of 650 watts may suffice, provided it’s a premium model. A 750-watt supply would offer superior performance, particularly if you intend to overclock your graphics card or central processing unit.
Suggested power supply capacities can be found at: http://www.realhardtechx.com/index_archivos/Page362.htm. Furthermore, I strongly advise reviewing the post linked in my profile earlier and again, if you haven’t already done so.
Hello,
I apologize for the delay in getting back to you; I was unavailable for a week.
Following my review of your message and assessment of my financial resources, I’ve narrowed down my choices to two power supplies. These are:
Corsair RM650x (CP-9020091-UK)
Corsair RM750x (CP-9020092-UK)
Please advise me on which power supply you believe is the most suitable.
Thank you!
I’ll definitely buy the power supply and let you know how it goes.
Thank you!