The computer is no longer turning on.
The computer is no longer turning on.
PC has stopped working suddenly. It’s stuck on the Asus screen with the Windows loading icon at the bottom. He can open BIOS but can’t log in to Windows anymore. Possible issues include a hardware fault, corrupted boot files, or driver problems. Checking the system logs and testing the power cycle might help. Thanks for reaching out!
Probably a software problem. Encourage them to attempt safe mode. (Search results will likely include detailed instructions.) Consider using a Windows installer to check for fixes. In the worst case, the operating system drive may be failing. The next step would be a complete reinstall.