F5F Stay Refreshed Hardware Desktop The computer has stopped unexpectedly, and I've done all possible things to fix it.

The computer has stopped unexpectedly, and I've done all possible things to fix it.

The computer has stopped unexpectedly, and I've done all possible things to fix it.

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ThaBear
Member
224
10-01-2023, 01:29 AM
#1
The system will power down suddenly—no lights, no blue screen—and this seems to occur more often when I’m not actively using it (like browsing the web). Over the past year I’ve tried fixing it by swapping the motherboard, CPU, and power supply. None of those changes resolved the problem. After replacing the PSU five times, the issue stopped for a while, but then it returned every 10 to 30 minutes. I switched to a different brand’s PSU (Corsair) without success. I also changed the GPU, case, RAM, and SSD today, yet the issue persists, sometimes even with the GPU. I connected the PSU directly or through a UPS, tried various power outlets, and even used another wall socket. I’m running out of ideas and feel stuck. If anyone has suggestions or insights, it would be really helpful. I’m almost considering selling my parts on the marketplace and buying a prebuilt unit for the 4090 CPU (AMD Ryzen 7 7800X3D).
T
ThaBear
10-01-2023, 01:29 AM #1

The system will power down suddenly—no lights, no blue screen—and this seems to occur more often when I’m not actively using it (like browsing the web). Over the past year I’ve tried fixing it by swapping the motherboard, CPU, and power supply. None of those changes resolved the problem. After replacing the PSU five times, the issue stopped for a while, but then it returned every 10 to 30 minutes. I switched to a different brand’s PSU (Corsair) without success. I also changed the GPU, case, RAM, and SSD today, yet the issue persists, sometimes even with the GPU. I connected the PSU directly or through a UPS, tried various power outlets, and even used another wall socket. I’m running out of ideas and feel stuck. If anyone has suggestions or insights, it would be really helpful. I’m almost considering selling my parts on the marketplace and buying a prebuilt unit for the 4090 CPU (AMD Ryzen 7 7800X3D).

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xXDinklemanXx
Member
171
10-05-2023, 10:59 PM
#2
I recommend checking your operating system might be contributing to the problem since you haven't explored that. Consider using a Linux live USB to verify whether the issue stems from hardware or software. If the computer continues to power off or shut down, proceed with the RMA or part replacement process. Reset the motherboard to its original settings and turn off any overclocking features. Ensure the RAM is properly seated, all cables are securely connected, and consult the user manuals thoroughly. Verify there are no ground connections that could activate your home safety switch. If your home is outdated without a safety switch, place a voltmeter at metal surfaces near the case and power supply; it should read zero volts. Boot the system with only essential components—motherboard, CPU, and one RAM stick. Use the live USB if you have integrated graphics, or find an alternative graphics card if needed. Begin troubleshooting by testing the RAM first, then the CPU.
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xXDinklemanXx
10-05-2023, 10:59 PM #2

I recommend checking your operating system might be contributing to the problem since you haven't explored that. Consider using a Linux live USB to verify whether the issue stems from hardware or software. If the computer continues to power off or shut down, proceed with the RMA or part replacement process. Reset the motherboard to its original settings and turn off any overclocking features. Ensure the RAM is properly seated, all cables are securely connected, and consult the user manuals thoroughly. Verify there are no ground connections that could activate your home safety switch. If your home is outdated without a safety switch, place a voltmeter at metal surfaces near the case and power supply; it should read zero volts. Boot the system with only essential components—motherboard, CPU, and one RAM stick. Use the live USB if you have integrated graphics, or find an alternative graphics card if needed. Begin troubleshooting by testing the RAM first, then the CPU.

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Rounyx
Posting Freak
838
10-06-2023, 10:34 PM
#3
Available solutions include diagnostic programs such as memtest86+ and hddscan, or using a live boot setup like Hiren's Boot CD.
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Rounyx
10-06-2023, 10:34 PM #3

Available solutions include diagnostic programs such as memtest86+ and hddscan, or using a live boot setup like Hiren's Boot CD.

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Rubicube59
Member
192
10-28-2023, 08:28 PM
#4
I didn't mention in my initial message that I attempted to run with XMP disabled and PBO turned off. I also tried using just one stick of RAM. I'm considering reverting the BIOS to an earlier release, though I'm concerned about a possible hard restart during the update. I plan to run memtest86 to gather more details, but after failing to replace the RAM successfully, I suspect another issue exists. Regarding alternative operating systems, I tried a fresh Windows installation on a separate SSD, but it experienced a hard shutdown during setup. Thank you for the advice and solutions you shared.
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Rubicube59
10-28-2023, 08:28 PM #4

I didn't mention in my initial message that I attempted to run with XMP disabled and PBO turned off. I also tried using just one stick of RAM. I'm considering reverting the BIOS to an earlier release, though I'm concerned about a possible hard restart during the update. I plan to run memtest86 to gather more details, but after failing to replace the RAM successfully, I suspect another issue exists. Regarding alternative operating systems, I tried a fresh Windows installation on a separate SSD, but it experienced a hard shutdown during setup. Thank you for the advice and solutions you shared.

J
Jezz_
Member
60
11-02-2023, 12:02 PM
#5
From the event viewer, similar issues keep occurring. I received an error: ACPI thermal zone _TZ.TZ00_ was enumerated, then kernel power event 41 appeared.
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Jezz_
11-02-2023, 12:02 PM #5

From the event viewer, similar issues keep occurring. I received an error: ACPI thermal zone _TZ.TZ00_ was enumerated, then kernel power event 41 appeared.

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NIGGINAGGI
Junior Member
14
11-02-2023, 01:57 PM
#6
Event 41 is here for you, but it doesn’t clarify much beyond power loss.
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NIGGINAGGI
11-02-2023, 01:57 PM #6

Event 41 is here for you, but it doesn’t clarify much beyond power loss.

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Netfwix
Junior Member
42
11-02-2023, 02:56 PM
#7
Before that, the mistake is really confusing. I’m only familiar with the fact that ACPI’s thermal zone _TZ.TZ00_ was listed just before shutdown, and when I searched further, the same problem appeared.
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Netfwix
11-02-2023, 02:56 PM #7

Before that, the mistake is really confusing. I’m only familiar with the fact that ACPI’s thermal zone _TZ.TZ00_ was listed just before shutdown, and when I searched further, the same problem appeared.

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fatdad98
Member
54
11-02-2023, 09:58 PM
#8
Verify your WHEA event presence. WHEA events may trigger hardware errors. Launch Event Viewer, navigate to Windows Logs → System, click Filter Current Log, then choose "WHEA-logger" from the Event Sources menu. Highlight any events and save them. Provide the file if needed. Share the most recent four to five entries.
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fatdad98
11-02-2023, 09:58 PM #8

Verify your WHEA event presence. WHEA events may trigger hardware errors. Launch Event Viewer, navigate to Windows Logs → System, click Filter Current Log, then choose "WHEA-logger" from the Event Sources menu. Highlight any events and save them. Provide the file if needed. Share the most recent four to five entries.

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or1000
Junior Member
40
11-03-2023, 03:32 AM
#9
I confirmed there are no events in the event viewer, the PSU is shutting down abruptly, and it hasn’t had a chance to process event 41. It seems like you’ve checked everything and swapped all the components.
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or1000
11-03-2023, 03:32 AM #9

I confirmed there are no events in the event viewer, the PSU is shutting down abruptly, and it hasn’t had a chance to process event 41. It seems like you’ve checked everything and swapped all the components.