The computer becomes sluggish or stops during file transfers.
The computer becomes sluggish or stops during file transfers.
I posted this on Reddit initially but faced some difficulties. Here are the details: All components are brand new. The system runs Windows 11. The processor is an AMD Ryzen 5 7600 with 6 cores at 3.80 GHz. There are 16 GB of RAM installed. The GPU is an ASUS RTX 3060 with 12 GB of NVMe storage via ADATA LEGEND. I observed a recurring issue in the performance tab of Task Manager, especially under Ethernet settings. Whenever the upload number increases—regardless of size—the PC would suddenly freeze. Videos would lag, the mouse would become unresponsive, and audio would cut out even during music playback. This affected the whole machine, whether I was streaming or playing games.
I tested by uploading files to testmy.net and a video on Google Drive. On my old PC, loading took longer or didn’t start at all, but not on this one. I checked temperatures, ran the System File Checker, reinstalled Windows 11, updated chipset and GPU drivers, and even disabled gaming mode in Firefox. I also changed the Ethernet cable to a new one, which resolved random disconnections.
In Task Manager, only my browser, Steam, and some apps used the network. CPU utilization spiked from 23% to 49% during uploads, with response times jumping dramatically. The power plan was set to High Performance, and I disabled hardware acceleration in Firefox, which seemed to reduce lag. Using netstat showed normal processes but no clear cause.
Someone suggested turning off EXPO, which I did, but the problem remained. I ran a full system scan, checked for malware, and used LatencyMon. It flagged network issues, especially with ndis.sys. I tried disabling it again, but the message persisted. No virus detected. I disabled CPU throttling in Control Panel and BIOS, looked for updates, and checked disk usage. Response times were erratic—from 0 to 5 ms, then spiking up to 14 ms, with an average of 2 ms. The biggest concern was the high latency.
I’m still unsure what’s causing the stuttering, but it seems network handling is the main culprit.
The issue occurs with files uploaded from either drive equally, not just one.
Thank you for the response. Yes, the issue occurs with both drives.
Check for unusual error or warning alerts in the Event Viewer, particularly during file uploads. The installation source of the Ethernet drivers isn't always clear; motherboard makers seldom list the most recent versions online. If your network card is from RealTek, consider searching their site for updated drivers. Occasionally switching to Windows-native drivers, even if outdated, can resolve issues.
Now that you pointed it out, I’ll include a screenshot. Initially, I installed the Ethernet drivers via Windows Update during the fresh installation of Windows 11. I noticed stuttering, so I tried the ones from the MSI website for my motherboard, which are what I’m using now. I plan to test the Realtek drivers next and see if that resolves the issue.
DCOM error 10010 typically points to an issue on the remote device, not your own system. This helps explain why errors persist even after reinstalling Windows. It often refers to a timeout when connecting to a misconfigured server. You might find some information online, but a clear fix isn’t obvious. It could be a mix of technical hiccups and a recent update from Microsoft. If you’re using standard settings, consider reaching out to your ISP to check if their server is causing the conflict. They may be able to resolve the problem or assist further. Good luck!
It seems like a driver or chipset problem might be the cause. Usually, no stuttering should occur during uploads or downloads, regardless of your actual speed. It’s unlikely to matter much unless you’re pushing hardware limits. There shouldn’t be confusion about which drivers to use—generally, those from the motherboard maker are best. Are chipset drivers current? (AMD) BIOS is up to date?
Sorry for the late reply, I agree, is a very weird situation because downloads (or local file transfer) do not make the computer slow down in any way, only uploads and it doesn't matter if the file is small or big the whole PC stutters. After this post I made (another) fresh install of everything, windows, bios, gpu drivers, AMD chipset drivers (7.06.24.2226), lan drivers, audio, all from the MSI website, and now everything is up to date but the issue persist (they were already up to date but I still gave it another try), not to mention that this would be like the 4th time I attempted this, before this last attempt I had tried some variations of a fresh installation but that was mostly as a last resort and just for troubleshooting after noticing that the issue was still there, what I tried in those situations was: downloading some drivers from alternative websites like Realtek for the lan, letting windows give me my drivers for the chipset, using NVCleanstall for the GPU drivers to avoid bloat, using rufus to make the installation tool, and such. Yeah, normally I just use the common methods and it works, at least with my last pc, but at this point I'm suspecting that there's something wrong with the MOBO or the CPU (this is a new build after all so maybe there was something wrong from the factory?), or as someone mentioned above maybe is my ISP, I talked to them like an hour ago and apparently they will see if there's something they can do on their side but I don't really have my hopes up with that one.
Have you attempted to change the speed yourself? Consider setting it manually to the maximum speed your router or switch supports. In the Device Manager, under the Ethernet card settings, there should be options to fine-tune it. Your motherboard's integrated LAN can operate at 2.5Gbit. What effects would lowering the speed have?